Job summary
- Main area
- .
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 374-LL0193
- Employer
- East Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Hailsham Family Hub
- Town
- Hailsham
- Salary
- £38,682 - £46,580 per annum, pro rata
- Salary period
- Yearly
- Closing
- 25/02/2026 23:59
Employer heading
Business Support Manager
NHS AfC: Band 6
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
We have an exciting opportunity to join our Integrated Early Help Service as a Business Support Manager.
We are seeking an experienced user of Systmone, who can demonstrate effective leadership skills and who has experience of service improvement and successful project management.
This is a newly developed role, which will support the senior management team to lead the Health Visiting service; through acting as the Systmone lead, and managing the administrative strand of the service.
Main duties of the job
As Business Support Manager you will:
*Work with the Health Visiting management team, to assure the clinical safety, quality, effectiveness, and governance of use of SystmOne within the Health Visiting service
*Lead SystmOne user group meetings for the service and act as the representative of the service at department and Trust wide meetings
*Provide operational management and leadership for the administrative function of the Health Visiting service
*Develop relevant processes and working practices that may require updating, organising and delivering training/support as required
*Work with the senior management team to successfully deliver against the organisational and departmental objectives. This will involve the targeting of resources and delivery of plans by providing high quality information and analysis, supporting the management team in a PA/Business Manager function.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications / Training
Essential criteria
- NVQ level 4 qualification in relevant subject to the role or proven equivalent knowledge and experience
- Project management (PRINCE 2) qualification or equivalent relevant experience
- Evidence of recent and continued professional development to post graduate diploma level or equivalent level of knowledge and experience
Desirable criteria
- ECDL or other recognised IT qualification or proven experience
- Recognised Leadership and/or Administration Management qualification or equivalent relevant experience
Experience
Essential criteria
- Experience of programme/business planning
- Experience of analysing and interpreting complex data
- Experience of supporting and managing service improvement programmes and processes
- Experience of using Systmone within a community team
Desirable criteria
- Experience of using Systmone within a Health Visiting service
Skills / Knowledge / Abilities
Essential criteria
- Understanding of specialist information systems and processes
- Competent computer skills, with ability to collate, analyse, record, monitor and present complex information in a professional manner
- Demonstrates good communication and interpersonal skills
- Able to deal with pressurised deadlines and potentially controversial and sensitive situations
- Demonstrates a range of skills in leading and influencing a team
Desirable criteria
- Ability to chair meetings
- Understanding of FOI and Subject Access request processes
- Knowledge of Health & Safety legislation
Other
Essential criteria
- Ability to travel independently between sites in an efficient and timely manner
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hannah Bartlett
- Job title
- Operations Manager Health Visiting East
- Email address
- [email protected]
- Telephone number
- 07580900079
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