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Job summary

Main area
Administration and Clerical
Grade
NHS AfC: Band 2
Contract
Permanent: up to
Hours
  • Full time
  • Job share
37.5 hours per week
Job ref
374-AM951
Employer
East Sussex Healthcare NHS Trust
Employer type
NHS
Site
Park Practice
Town
Hampden Park, Eastbourne
Salary
per annum, pro rata
Closing
24/06/2021 23:59

Employer heading

East Sussex Healthcare NHS Trust logo

COVID-19 Vacancy Audiology Administrator

NHS AfC: Band 2

We are proud to provide ‘Outstanding’ care and be a great place to work.

At East Sussex Healthcare NHS Trust (ESHT) we provide safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex or visiting our local area. We are one of the largest organisations in East Sussex with an annual income of £476 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 7000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex and in people’s own homes.

In 2020 the Care Quality Commission (CQC), the health and care regulator, rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. Our acute hospital at Hastings and our Community Services are also rated ‘Outstanding’. Our acute hospital at Eastbourne is rated ‘Good’. 

In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.  Our plans are ambitious and include the repair, refurbishment and in some cases expansion of large parts of our hospitals at Bexhill, Eastbourne, and Hastings.

A wide range of staff benefits are available to our staff including staff development, enrolment  in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff at ESHT will also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

 

 

 

Job overview

We are looking for a  flexible and motivated Receptionist/Telephonist with passion for excellent customer care to join our Audiology administration team. You will be working as a receptionist/telephonist at our community offices at EPPCC (Park Practice) at Hampden Park and Avenue House in Eastbourne. However the service is delivered across 6 sites in East Sussex and there may be the rare occasion to travel

Main duties of the job

The successful candidate will have excellent IT skills, with significant experience in customer service and preferably healthcare, with strong telephone skills. 

You will be the first point of contact for all the patients telephoning the service and you will work closely with our clinicians offering timely and efficient support.

All our administrators are fundamental to the smooth running of the service ensuring clinics are efficient and that we deliver person centred care from the very first contact with our service.

Working for our organisation

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by  7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria
  • Good standard of education Ability to undertake required training on department systems
Desirable criteria
  • RSA 2 or equivalent level

Experience

Essential criteria
  • Use of MS word, Excel and internet / email
  • experience of dealing with difficult or sensitive situations
Desirable criteria
  • Medical clerical experience Deaf Awareness Course
Apprenticeships logoNo smoking policyPositive about disabled peopleImproving working livesCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Brett
Job title
Lead Administrator /Admin Coordinator - Audiology
Email address
karen.brett1@nhs.net
Telephone number
01323 413783
Additional information

Audiology Offices @Avenue House, Eastbourne

Tel: 0300 131 4535

 

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