Senior Clinical Secretary
NHS AfC: Band 4
We are proud to provide ‘Outstanding’ care and be a great place to work.
At East Sussex Healthcare NHS Trust (ESHT) we provide safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex or visiting our local area. We are one of the largest organisations in East Sussex with an annual income of £476 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 7000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex and in people’s own homes.
In 2020 the Care Quality Commission (CQC), the health and care regulator, rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. Our acute hospital at Hastings and our Community Services are also rated ‘Outstanding’. Our acute hospital at Eastbourne is rated ‘Good’.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come. Our plans are ambitious and include the repair, refurbishment and in some cases expansion of large parts of our hospitals at Bexhill, Eastbourne, and Hastings.
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff at ESHT will also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
We are recruiting!
Motivated to support the NHS?
Do you have:
Customer service experience?
Team leading/supervisory experience?
A good work ethic?
A team work ethos?
A “can do” attitude
A passion to improve patient experience?
A sense of accountability?
This role is pivotal to the success of the department. Working closely with clinicians and management, you will use your skills to examine current working practices, to achieve efficiencies across the department, by leading, motivating and supporting the administration team in order to make a positive contribution to the patient experience. If you enjoy variety in your work, have the resilience to work under pressure at times and you can answer “yes” to the above then we want to hear from you.
Main duties of the job
The successful candidate will need to deal with patients, clinicians and other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team and the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal and written skills and have a "can do" attitude.
You will have a good level of IT literacy as you will be using multiple software packages.
This role will keep you both challenged and busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors and specialist nurses.
Potential applicants should ensure they evidence the skills listed above in their application.
Please note: This advert may close early if a high volume of applications are received
In return we offer our employees:
Training & development including paid apprenticeships leading to valuable qualifications
Career progression opportunities
27 days paid annual leave plus bank holidays rising to 33 days with continued service
Contributory pension scheme
Flexible working patterns
A wide range of NHS staff benefits including discounts across many retailers, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
Still not sure? Contact Bobby Rawlinson on email@example.com to discuss further and he will answer any queries you may have.
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
Starting salary for successful applicants without previous NHS experience would be at the bottom of the pay scale.
If you have any questions about this position please do not hesitate to contact us.
- Educated to GCSE level or equivalent IT literate
- Customer service experience
- Team leading/supervisory experience
- Reliable work history
- Good communication
- Proven leadership skills
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Bobby Rawlinson
- Job title
- Deputy Lead Clinical Secretarial Manager
- Email address
- Telephone number