Job summary
- Main area
- Adults
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 36 hours per week (To enable 7 day service cover 8-6 in UCR Mid Susses & Wealden)
- Job ref
- 150-GM3065-UPC-A
- Employer
- Sussex Community NHS Foundation Trust
- Employer type
- NHS
- Site
- Haywards Heath
- Town
- Haywards heath
- Salary
- £28,392 - £31,157 Per annum pro rata
- Salary period
- Yearly
- Closing
- 19/11/2026 23:59
Employer heading
Care Coordinator UCR Mid Sussex & Wealden
NHS AfC: Band 4
Job overview
The UCR Service provides urgent support, seven-days a week, to help prevent unnecessary hospital admissions. This is achieved by providing a two-hour crisis response delivered by a multi-skilled team of professionals. Support is provided at home or where they usually reside for people who are concerned their health or mobility is declining and are therefore at risk of admission to hospital. Our teams work closely with our local ambulance service to pull category 3 & 4 patients off the ambulance stack.
Do you have a passion for admission avoidance? Are you committed to delivering an outstanding service which is fast- paced and reliable? We are looking for a Care Coordinator to join us, so if you’re organised, proactive, and looking for a dynamic role in a team that provides cutting-edge, excellent community care, we’d love to hear from you!
Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
Skilled Worker visa: going rates for eligible occupation codes - GOV.UK
Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK
Main duties of the job
The Urgent Community Response (UCR) Service provides clinical interventions (including intravenous therapy) as part of a multidisciplinary team comprising of Medics, Nurses, Paramedics, Physio and Occupational Therapists for admission avoidance pathways (2 hour response and general virtual wards), in line with the national specification for UCR and general virtual wards.
Operating 365 days per year, the service receives referrals from a range of health and care professionals and triages, assesses, and delivers care to the patient over several days to ensure the patient can remain safely at home.
The post holder will provide prompt, efficient co-ordination and administration support to the service. They will also work within a multi-disciplinary and professional team to support implementation of short-term care provision and tracks progress of care.
They will do this by ensuring a prompt response to crisis referrals and co-ordinate Interventions by team members or ensure referrals are made promptly to other Services to prevent unnecessary hospital admission. An important part of this role is to maintain the information systems used by the team in order to collate and coordinate performance data and produce reports as required for the team and relevant managers.
Working for our organisation
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Detailed job description and main responsibilities
Further information is available in the attached job description and person specification.
Person specification
Qualifications and/or professional registration
Essential criteria
- GCSE passes at Grade C or above or equivalent experience
- NVQ level 3 or equivalent (health and social care or business administration) or be willing to undertake
Desirable criteria
- IT/Administration Qualification
Experience
Essential criteria
- Evidence of consistent pattern of learning from education, training and experience
Desirable criteria
- Experience of working in a health or social care setting
- Previous experience in an administrative role
- Experience of working within multi-disciplinary teams
- Experience of working with vulnerable people
- Considerable experience working with the public
Skills and knowledge
Essential criteria
- Able to maintain confidentiality and deal with sensitive information
- Able to use recognised IT packages e.g. Microsoft Office including Excel
- Able to use of IT systems and keyboard skills including accurate data recording skills
- Knowledge of basic human needs – physical, emotional, health and social
- Able to undertake statistical and data analysis
- Able to use strong interpersonal skills and appropriate empathetic and tactful manner
- Able to communicate effectively with customers, carers and health and care specialist services and colleagues
- Able to meet conflicting deadlines, prioritise effectively and manage own workload
- Able to use time effectively and prioritise work through good organisational skills
- Self-awareness of own strength and limitations
- Able to undertake duties with a degree of autonomy and accountability
- Able to work effectively as individual but also as part of larger team
Desirable criteria
- Some knowledge of medical terminology
- Up to date knowledge of social care & health systems, processes and pathways
Other Requirements
Essential criteria
- Flexible approach to working
- An understanding of the principles of equal opportunities in relation to staff and patients
- Willingness to undertake training to develop within the role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jacqui Hilder
- Job title
- Operational Team Lead
- Email address
- [email protected]
- Telephone number
- 01273 242297
List jobs with Sussex Community NHS Foundation Trust in Administrative Services or all sectors