Job overview

An opportunity has arisen in the Planned Care Nursing Administration Team, the successful candidate will be based in Hastings at the Arthur Blackman Clinic.

Responsibilities include data entry, general administration work, updating the appointments system, and providing excellent customer care.

The post holder will receive incoming telephone calls from patients, carers, GPs, staff, other healthcare professionals, and external organisations, taking appropriate action which may involve discussing matters with other team members.

We are seeking candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Commitment to improving patient services and excellent communication skills are essential.

You will work alongside clinical colleagues to ensure that Planned Care Nursing flows smoothly, helping maintain an efficient and effective administration service.

You will be employed within a broader scope that encompasses District Nursing, Bladder & Bowel, Frailty and Tissue Viability Services.

Please note that our service operates seven days a week (including Bank Holidays - which are currently rostered for each staff member working 2 a year), and weekend work on a rotating basis is part of the role, currently 1 in 7 weekends.

There will also be cross-site work, so being a car user is necessary.

The core service hours are from 08:00 to 18:00.

Main duties of the job

We're in search of someone who can thrive in a busy office setting. The role involves a variety of tasks:

• Inputting patient referrals into our electronic patient record system (SystmOne)
• Retrieving data as requested
• Maintaining and updating SystmOne as necessary
• Answering patient line phone calls
• Making outgoing calls to update patients on their District Nurse visits
• Organising patient information packets
• Managing the staff sickness phone for the service
• Onboarding for new starters (getting systems in place, uniform and equipment)
• Healthroster input (including generating reports)
• Processing requisitions using NHS Supply Chain and Integra as directed
• Base days

You will need:

•  A positive, can-do attitude
• A flexible approach
• A willingness to learn

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.  Onsite parking is available from £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.