HealthJobsUK

Key duties and responsibilities

·       To work effectively as part of the team, attend regular team meetings and contribute to building effective team working.

·       To manage the team email inbox and deal with any incoming emails including forwarding emails as appropriate, co-ordinating any referrals that come in and allocating to the appropriate midwife, picking up and informing the team of any discharges.

·       To manage workflow and the team calendar ensuring routine postnatal appointments are up to date following a birth.

·       To maintain the team spreadsheets, data collection, data entry and collation including compiling and updating spreadsheets with clinical and non-clinical information from other maternity systems and the production of regular data reports.

·       To be responsible for organising regular team meetings and events such as ‘Meet the Team’, including room bookings, disseminating agendas, taking accurate notes, transcription, and circulation as appropriate.

·       To managing team social media platforms (Instagram and Facebook). This includes monitoring the inbox and posting feedback from service users, updates on the service, team statistics, team events and any information the team may give you.

·       To liaise with the early help team to effectively co-ordinate antenatal education and engage service users.

·       To communicate effectively with service users as appropriate including informing them of and arranging appointments maintaining a pleasant, professional, and helpful manner.

·       Exercise confidentiality, empathy, discretion, and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) and handling sensitive service user information, such as safeguarding and clinical results.

·       To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

·       To become familiar with Badgernotes including uploading documents to care records as appropriate, inputting appointment times and extracting information to update spreadsheets.

·       To complete any other general administrative duties as they arise

·       To be able to work unsupervised most of the time, have excellent organisational skills and the ability to manage and prioritise own workload.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.