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Detailed job description and main responsibilities

• To liaise where appropriate with other members of the team, other related statutory, private and voluntary organisations, family and carers. 

• To relay appropriate information about patients’ specific needs to designated organisations when referring to services, chasing deliveries etc.

• To communicate with patients and carers via telephone or face to face in a way that respects their views, autonomy and culture and manage potential barriers to communication such as dysphasia, learning difficulty, cognitive and sensory difficulties, other language etc. 

• To be able to communicate in a calm manner when dealing with challenging situations and know when to escalate and seek help.

Analytical and Judgemental skills  

• To gather and accurately record information where required, to enable patient referrals to be prioritised. 
• To accurately feedback relevant information obtained to the Occupational Therapist and other relevant members of the Multi-Disciplinary Team.
• To seek supervision from an Occupational Therapist or Office Manager to inform analysis and reasoning, and when more complex needs of situations become apparent. 

Planning and Organisational Skills  

• To exercise good personal time management, punctuality and consistent reliable attendance. 
• To be able to prioritise tasks and seek support where required.

Patient / Client Care  

• To understand patient clinical need when advised by Occupational Therapist, to make referrals and act on behalf of OT/patient. 

Policy and Service Development Implementation  

• To be familiar and adhere to Trust Policies and procedure which are available on the Trust’s intranet. This includes infection control and manual handling policies appropriate to the role.
• Undertake delegated tasks to contribute to the safe and smooth running of the Occupational Therapy service. 
• To participate in clinical governance and quality improvement projects under the guidance of a registered Occupational Therapist, Occupational Therapy Assistant Practitioner or the Office Manager. This may include research and audit.
• To take responsibility for risk management and health and safety in the workplace by adhering to and promoting Health and Safety regulations, trust and departmental policies. 
• To comply with Equal opportunities, Disability Discrimination and data protection legislation. 
• To contribute positively to the effectiveness and efficiency of the Occupational Therapy and MDT/service. 

People Management and Development 

• To seek supervision from an Occupational Therapist, Occupational Therapy Assistant Practitioner or Office Manager when more complex needs or situations become apparent.
• To actively participate in supervision and appraisal using reflection and analysis to inform practice.
• To participate in the induction, support, training and education of students and new staff.
• To participate in the dissemination and sharing of information and skills with staff, students and volunteers.
• To gather and accurately record information where required, to enable patient referrals to be prioritised.
• To ensure that up to date written and electronic records and activity data are maintained in accordance with professional and trust standards.
• To respect the individuality, values, cultural and religious diversity of patients, staff and all key relationships and contribute to the provision of a service sensitive to these needs.
• To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

Financial and Physical Development (inc. equipment, stock etc) 

• To arrange, under guidance from an Occupational Therapist or Occupational Therapy Assistant Practitioner, for the provision of prescribed standard specialist disability equipment.
• To support the office manager with the ordering of office stock and uniforms.
• To have an awareness of good resource management, to maintain and advise on stock and resources necessary to carry out the work of the Occupational Therapy service, including responsibility of handling money in petit cash claims. 
• To co-ordinate the deliveries and collections of equipment, to liaise with other agencies to request and arrange deliveries and collections. To raise and seek to resolve issues where standards or expectations have not been met.