Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 338-8193563-26
- Employer
- Humber Teaching NHS Foundation Trust
- Employer type
- NHS
- Site
- Inspire/The Walker Street Centre
- Town
- Hull
- Salary
- £28,392 - £31,157 Per annum
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
Employer heading
Administration Officer
NHS AfC: Band 4
Humber Teaching NHS Foundation Trust are proud award winners of the HSJ Provider of the Year 2019
Job overview
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.
An exciting opportunity has arisen for a motivated and experienced administrator to lead our administrative team supporting Children's and Young People's Intensive Mental Health Services (CYPIMHS), including Inpatient, Crisis and Intensive Home Treatment, Eating Disorder Services, and our developing Day Service.
This is a varied and rewarding role requiring strong organisational, leadership and communication skills. You will manage and support a team of administrative staff across two sites, oversee day-to-day operational processes, coordinate workforce resources, and play a role in ensuring the smooth delivery of services.
We are looking for someone with experience of supervising or managing staff within a busy healthcare environment who is confident working independently, managing competing priorities, and driving service improvements.
Experience of working within inpatient and/or crisis services is desirable.
The successful candidate will work closely with clinical and operational leaders, supporting inpatient, crisis, community, and specialist services through an exciting period of development and growth.
If you are an enthusiastic leader who enjoys developing teams, improving processes, and making a positive difference to patient care, we would love to hear from you.
Main duties of the job
- Provide operational leadership and coordination of administrative services across CYPIMHS, Crisis and Intensive Home Treatment, Eating Disorder, Inpatient and Day Services.
- Line manage, supervise and develop administrative staff, including appraisal, performance management and training.
- Lead a high-performing team, promoting collaboration, accountability and continuous improvement.
- Coordinate administrative resources to maintain service cover and continuity.
- Support implementation of new services, pathways and organisational change.
- Work with operational and clinical leaders to support service delivery, quality standards and performance targets.
- Monitor data quality within electronic patient record systems and ensure compliance with Trust and national requirements.
- Produce and analyse activity and performance reports to support decision making.
- Review and improve administrative systems and processes to enhance efficiency and patient experience.
- Coordinate recruitment, induction and training activities.
- Oversee key administrative functions including referrals, discharge communications and meeting support.
- Represent administrative services at meetings, forums and Trust-wide groups.
- Support estates, facilities, health and safety and business continuity requirements.
- Manage operational issues, competing priorities and risk escalation as required.
Working for our organisation
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you’ll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you’ll find a place to call home including some of the most affordable places to live in the UK.
Detailed job description and main responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person specification
Qualifications and knowledge
Essential criteria
- Knowledge of a range of work procedures and practices.
- 3 or more GCSE/O levels which must include English and Maths
- ‘A’ Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent experiential learning
Desirable criteria
- Literacy and numeracy level 2
Experience
Essential criteria
- Demonstrable experience of practice and procedures relevant to the area of work
- Knowledge and experience of IT systems e.g. ESR, NPfIT
Desirable criteria
- Maintaining the quality and integrity of data in Trust IT systems
Skills and Competencies
Essential criteria
- Able to demonstrate inter-personal communication skills
- Able to plan and prioritise effectively
- Good telephone manner
Desirable criteria
- Supervision Skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Warwick
- Job title
- Service Manager
- Email address
- [email protected]
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