Job summary
- Main area
- Admin
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Inclusive of weekends, nights and bank holidays)
- Job ref
- 390-DoM-BA-1271
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £27,485 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 30/12/2025 23:59
Employer heading
Patient Flow Co-ordinator - Emergency Department
Band 4
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Our Basildon Emergency Department are looking to recruit a full time Patient Flow Co-ordinator to join their well established team, to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Your role will provide administrative support to all clinical staff within the clinical area including; Consultants and Nurses, to ensure effective working and be required to monitor patient activity and flow within the Emergency Department working in partnership with the Nurse in charge and Site Managers the you will maintain up to date and accurate computer based records for patient flow, chase and escalate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including; discharge and admission.
*ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING; LONG DAYS, EARLY'S, TWILIGHTS, LATE'S NIGHTS, WEEKENDS AND BANK HOLIDAYS
*** PREVIOUS APPLICANTS NEED NOT APPLY ***
No VISA sponsorship available for this role
Main duties of the job
Your role will support with answering the phones and dealing with requests for information, whilst maintaining confidentiality, greet and assist relatives/ carers when needed, relay messages to other members of staff and work in partnership with other BTUH members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.
You will monitor and maintain patient flow, by means of the Emergency Department patient management system (EPR / Medway). Ensuring all information regarding patient’s progress is recorded accurately and in a timely fashion, chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting and constantly check for patient’s results and inform the relevant nursing/medical staff of any developments.
You will be required to ensure that the patient’s location is constantly updated, book any ambulance transport that maybe required, liaise with the Discharge lounge, if patients can go there to wait for transport, lLiaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the EPR record and provide, and if necessary, present information for ED into the Trust bed meetings.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Are you looking for an exciting role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Qualifications
Essential criteria
- Good general education in english and maths
Desirable criteria
- Higher education
Experience
Essential criteria
- Demonstrable experience of working in ED
- Experience of patient tracking to ensure compliance of standards
- Experience of working under significant pressure
- Experience of dealing with multiple and conflicting priorities
- Understanding of A&E targets
Desirable criteria
- Knowledge of NHS systems
- Knowledge of EPR
Communication
Essential criteria
- Excellent Written Skill
- Ability to relay information accurately and promptly
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Deborah Miln
- Job title
- ED Systems Manager
- Email address
- [email protected]
- Telephone number
- 01268 524900
- Additional information
Applicants - If you would like to discuss job role further or have any questions in regards to the role, Please contact Deborah Miln via Telephone (0300 4432900) or email [email protected]
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