Job summary
- Main area
- Admin & Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-COR-BA-5965
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 11/06/2026 23:59
Employer heading
Booking Clerk - Outpatients Call Centre
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.
Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.
Please note the interview assessment day will be held on Friday 19th June 2026
Main duties of the job
As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.
Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.
Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.
Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.
Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
For full details please refer to the attached job description and person specification.
Please note the interview assessment day will be held on Friday 19th June 2026
Person specification
Essential
Essential criteria
- GCSE Maths and English or NVQ level 2 clerical or equivalent experience
Experience
Essential criteria
- Demonstrable experience in customer / patient focused role
- Experience of working in a busy, pressurised customer focused environment
Desirable criteria
- NHS experience
- Experience in use of PAS Careflow and the electronic Referral Service
Skills
Essential criteria
- Computer literate - able to use Microsoft Packages effectively
- Good written communication skills demonstrated through application form
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Vicki Goodall
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 07469571785
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