Job overview

Within this role you will work within a specific clinical area to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs.

You will support the Patient Pathway Coordinator  in providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists  and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks referral to Treatment target.

You will possibly need to provide cross-cover for other PPC/PPO to ensure a consistent and effective administration service is maintained at all times.

Main duties of the job

The post holder will play a key role in delivering efficient administrative processes, working closely with fellow Patient Pathway Coordinators to ensure every patient’s journey is smooth, well‑managed, and aligned with agreed targets and timelines. They will use digital tracking systems to quickly locate case notes and investigation results, while ensuring all patient information is accurately maintained and updated within the relevant systems.

You will take responsibility for booking and rearranging patient appointments as needed, while supporting the Patient Pathway Coordinator in setting up, reviewing, and adjusting clinics in collaboration with clinicians to meet demand and enhance patient and stakeholder experience. The role also involves assisting coordinators, divisional managers, and clinicians in managing clinic capacity, including communicating with patients regarding cancellations and re‑bookings.

The post holder will contribute to the induction of new administrative staff across the team and the wider Trust, sharing knowledge and supporting colleagues to embed best practice. They will also provide cross‑cover for other PPCs and PPOs, ensuring the delivery of a consistent, reliable, and high‑quality administrative service at all times.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.