Job summary
- Main area
- Administration
- Grade
- Band 7
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-SUR-BA-8971
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £49,387 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
Assistant Service Manager
Band 7
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
The Assistant Service Manager will be a key member of the Divisional Management Team within the Surgery Division at Mid and South Essex NHS Foundation Trust. Based at Basildon Hospital, the post holder will support the Service Unit Manager/General Manager in ensuring the effective operational delivery of services across General Surgery, Colorectal and Breast specialties.
The role focuses on maintaining and improving key access standards, supporting service planning and development, and ensuring high‑quality performance management. The post holder will support the Service Unit Manager/General Manager in the operational delivery and performance management to ensure key access standards are met, maintained and sustained.”
This is a dynamic Band 7 role requiring strong analytical skills, excellent communication, and the ability to work independently while contributing to wider strategic and operational objectives.
Main duties of the job
In this role, you will support the Service Unit Manager and wider Divisional Management Team to ensure the smooth operational delivery of services across General Surgery, Colorectal and Breast. You will oversee key access standards, including cancer pathways and 18‑week RTT, through effective PTL management, data analysis and performance reporting. Working closely with medical staffing coordinators, you will help ensure rotas support safe and continuous service delivery, while also contributing to business planning, service development and financial monitoring. You will lead and support service improvement initiatives, using capacity and demand analysis to identify shortfalls and implement both short‑ and long‑term solutions.
The role includes managing administrative and clerical teams, ensuring high‑quality communication across staff groups, coordinating complaint responses, and supporting the management of incidents and risks. You will also represent the Division at internal meetings, participate in bed management, and contribute to job planning with clinical colleagues, ensuring that services remain efficient, patient‑focused and aligned with Trust and national standards.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Person specification
Qualifications
Essential criteria
- Business or Management Degree or equivalent level of ability gained through vocational experience
- Experience in managing challenging behaviour and/or under performance
Desirable criteria
- Project Management Qualification
Experience
Essential criteria
- Significant Experience of operational management of clinical services
Desirable criteria
- Experience of delivering a Surgery service
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stephanie Cleavely
- Job title
- Medical Staffing Team Leader
- Email address
- [email protected]
- Telephone number
- 07557800617
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