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Job summary

Main area
Digital Services
Grade
Band 5
Contract
Fixed term: 24 months (From Start Date)
Hours
Full time - 37.5 hours per week
Job ref
390-COR-BA-0521
Employer
Mid and South Essex NHS Foundation Trust
Employer type
NHS
Site
Basildon
Town
Basildon
Salary
£31,049 Per Annum (Pro Rota for Part Time)
Salary period
Yearly
Closing
12/08/2025 23:59

Employer heading

Mid and South Essex NHS Foundation Trust logo

Unified Desktop Windows 11 Engineer

Band 5

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

 

Job overview

Join Our Unified Desktop Team – Make a Meaningful Impact Across Our Hospitals

We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front-line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non-clinical staff.

About the Role:

As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team’s technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment.

Our End User Estate:

Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. These devices are essential to the delivery of high-quality patient care and efficient hospital operations.

You’ll be responsible for the provisioning, replacement, and support of this equipment—ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Post-upgrade support is a key part of this process to ensure smooth transitions and minimal disruption to services.

Where You’ll Work:

This is a cross-site role. You will be expected to work across all three main hospital sites:

Basildon Hospital

Broomfield Hospital

Southend Hospital

Main duties of the job

Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures.

Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning.

Support the Trust’s end-user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs.

Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust’s defined escalation policies.

Conduct thorough technical analysis and research by interpreting and comparing a range of options to ensure logical and balanced recommendations.

Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing.

Develop end-user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes.

Maintain excellent communication and documentation skills, handle confidential data appropriately, use remote support tools effectively, and work within the Trust's Information Security policies.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
 
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Why Join Us?

Be part of a highly valued team supporting vital NHS services.

Work with a wide range of modern technologies.

Help deliver seamless digital experiences that directly impact patient care.

Collaborate with passionate colleagues in a supportive environment.

For further information on this exciting role, please refer to the attached job description. 

We look forward to your application!

Person specification

Experience

Essential criteria
  • Extensive previous experience of working in an IT service management environment
  • IT Department Background either Desktop support/deployment or Service Desk Support.
Desirable criteria
  • NHS experience

Qualifications

Essential criteria
  • Comptia + or equivalent
  • Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience.

Other

Essential criteria
  • Full clean UK driving licence with access to own transport

Employer certification / accreditation badges

Trust IDNHS Employers Diversity and Inclusion PartnersApprenticeships logoNo smoking policyMenopause Friendly EmployerArmed Forces Covenant Gold Awardhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall Silver 2022Disability confident employerNHS Rainbow badgeNHS Pastoral CareNHS 75th Birthday

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Michaela Baker
Job title
Digital Services Service Manager
Email address
[email protected]
Telephone number
07939 105951
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