Job summary
- Main area
- Medical Education
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 390-COR-BA-5861
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 27/09/2026 23:59
Employer heading
Reception and Support Technician
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in the Medical Education Centre at Basildon Hospital.
This is a full-time position, Monday to Friday.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
No VISA sponsorship available for this role
Main duties of the job
- Act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
- Provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
- Liaise with key external organisations to ensure the smooth running of study days and other important events
- Assist with signing-in and refreshments at events
- Ensure any messages are passed to the appropriate person promptly
- Provide assistance in supporting an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times
- Report technical problems and undertake basic maintenance such as replacing microphones and batteries
- Work with internal and external customers to determine their needs for audio visual support during their event
- Support with the set-up of audio-visual equipment for training sessions and meetings
- Configure equipment to ensure it meets the requirements of the event
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English, Maths and IT
- Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc.…)
- Technical experience of computers
- Ability to work under pressure and demonstrate attention to detail
Desirable criteria
- Previous experience and knowledge of operating video conferencing and audio-visual equipment
Communication Skills
Essential criteria
- Ability to communicate with people face to face, via email and over the telephone to a high standard
Desirable criteria
- Previously worked in a customer facing role
Personal and People Development
Essential criteria
- Flexible approach to work
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leanne Howes
- Job title
- Education Centre Manager
- Email address
- [email protected]
- Telephone number
- 0300 443 0003
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