Job overview

This is an exciting opportunity to join  Mid and South Essex NHS Foundation Trust to help reduce the COVID-19 backlog of patients requiring treatment. It will be your responsibility to contact patients by telephone to gain their consent for outsourcing to multiple private providers working with the trust to help reduce the COVID-19 backlog of patients requiring treatment.

Your role will include additional duties such as data entry on excel spreadsheets, dealing with queries via email/telephone and collating patient’s notes from trust clinical systems as well as other administrative duties.

Please note: this role does not accommodate working from home and the successful candidate will be required to work from the office on a full-time basis.

Main duties of the job

As our Outsourcing Coordinator you will be the first point of call for all patient/staff enquiries so must be confident in dealing with patients and staff at all levels,  be required to phone multiple patients on a daily basis so must have an excellent telephone manner and record patient responses on Excel spreadsheets so must have a good understanding of Microsoft Excel.

You will develop a good understanding of EPR & ERs systems, accurately and appropriately update and maintain EPR records as required, review medical notes on ACP, collate them together and send to private providers and be able to prioritise workload and meet deadlines.

Your role will involve being aware of and follow the Trust Information Governance policies keeping all data secure, undertaking any general administrative duties as necessary, supporting and assisting the RTT Validation Teams if required and to support the Service Delivery Manager with any additional tasks if required.

This Job Description is an outline only and may be subject to change according to the needs of the service and in consultation with the post-holder.

Working for our organisation

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.  

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations.  We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.