Job summary
- Main area
- RTT Outsourcing
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 390-COR-BA-5969-A
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon
- Town
- Basildon
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 15/06/2026 23:59
Employer heading
Outsourcing Coordinator
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
We have an an exciting opportunity to join our Outsourcing team at Mid and South Essex NHS Foundation Trust to help reduce the backlog of patients requiring treatment.
As an Outsourcing Coordinator, it will be your responsibility to contact patients by telephone to gain their consent for outsourcing to multiple private providers working with the trust to help reduce the backlog of patients requiring treatment.
Your role will include additional duties such as data entry on excel spreadsheets, dealing with queries via email/telephone and collating patient’s notes from trust clinical systems as well as other administrative duties.
You will also be responsible for monitoring responses from patients and updating systems accordingly.
Please note: this role does not accommodate working from home and the successful candidate will be required to work from the office on a full-time basis and we cannot off VISA sponsorship for this role.
Previous applicants need not apply.
Main duties of the job
As our Outsourcing Coordinator you will be the first point of call for all patient/staff enquiries so must be confident in dealing with patients and staff at all levels, be required to phone multiple patients on a daily basis so must have an excellent telephone manner and record patient responses on Excel spreadsheets so must have a good understanding of Microsoft Excel.
You will develop a good understanding of EPR & ERs systems, accurately and appropriately update and maintain EPR records as required, review medical notes on ACP, collate them together and send to private providers and be able to prioritise workload and meet deadlines.
Your role will involve being aware of and follow the Trust Information Governance policies keeping all data secure, undertaking any general administrative duties as necessary, supporting and assisting the RTT Validation Teams if required and to support the Service Delivery Manager with any additional tasks if required.
This Job Description is an outline only and may be subject to change according to the needs of the service and in consultation with the post-holder.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent
Experience
Essential criteria
- Experience of working within the NHS.
- Experience should include basic outpatients system and waiting list entries
Desirable criteria
- Administrative experience within a healthcare setting
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katie Stpier-Groves
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01268524900
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