Job summary
- Main area
- Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 09:00 - 17:00)
- Job ref
- 390-NR-SUR-BA-8938
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Basildon Hospital
- Town
- Basildon
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 22/10/2026 23:59
Employer heading
Patient Pathway Assistant
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
This is an exciting opportunity to join Basildon Hospital as a Patient Pathway Assistant in the general Surgery and Breast team.
You will be responsible for a range of administrative duties, including answering phones, handling files, and supporting the patient pathway co-ordinators and management team. You will also interact with residents and visitors, contributing to a positive and vibrant environment.
Main duties of the job
- To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
- Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
- Dealing directly with members of the public as well as NHS staff.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Detailed job description and main responsibilities
- To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
- Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
- Dealing directly with members of the public as well as NHS staff.
The post involves inputting data into a computer with speed and accuracy, requiring a high level of concentration due to frequent interruptions.
- Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
- Provide administrative support to all clinical staff within the clinical area including; Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.
- Support the clinical team, Operational Managers and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment
Person specification
Experience
Essential criteria
- At least 12 months administration experience in the NHS
- Good General IT Skills
- Evidence excellent interpersonal skills
Desirable criteria
- Dit3 use/understanding
- Intermediate Level of Office 365
Knowledge
Essential criteria
- Working with NHS 18 week / 2ww targets
Desirable criteria
- Understanding of NHS 18 week/2ww targets
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Willats
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 0300 44 41225
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