Job summary
- Main area
- Support Navigator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 364-A-8969
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- The Gables
- Town
- Braintree
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 09/06/2025 23:59
Employer heading

Support Navigator
Band 3
About Us
EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:
- We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
- We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.
EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values
Our Vision
“To be the leading health and wellbeing service in the provision of mental health and community care”.
Our Purpose
“We care for people every day. What we do together, matters”.
Our Values
- We Care
- We Learn
- We Empower
Our strategic objectives
- We will deliver safe, high quality integrated care services.
- We will enable each other to be the best that we can.
- We will work together with our partners to make our services better.
- We will help our communities to thrive.
Our services
- Mental Health Services
- Community Health Services
- Learning Disabilities Services
- Social Care
Find out more about the services we offer in our service directory.
Job overview
You will be working as a Support navigator/administrator to assist the multidisciplinary clinical team, working in one specified pathway or across pathways in accordance with area / locality structures, You will be working from an office base and be central to the team in delivering administration support.
This post is in a community based team and it is essential that you are able to drive a car and have a vehicle for work purposes with valid UK driving license.
Main duties of the job
General administration Ability to communicate both verbally and in writing routine information non-clinical information relating to community appointment Methodical organized approach to work with good attention to details Ability to use Microsoft Word Packages ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic. Ability to engage with people at all levels (i.e. patients and clinicians)
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Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employe
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
Understanding clinical systems .
General administration tasks , including minute taking, Excel management, appointment booking, Answering telephone calls
Enhanced communications skills .
Day to Day organization of the team.
Ability to report on KPI's and auditing.
Person specification
Education
Essential criteria
- Good standard of general education
- IT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages
Skills and Knowledge
Essential criteria
- General Administration
- Ability to communicate both verbally and in writing routine information
- Knowledge of Trust ITT Systems and Software Packages, including Mobius/Q-Flow/SystmOne
Personal qualities
Essential criteria
- •Ability to communicate both verbally and in writing routine information non-clinical information relating to community appointment
- Methodical organised approach to work with good attention to details
Desirable criteria
- Ability to engage with people at all levels (i.e. patients and clinicians
- Customer Focused with a calm and empathetic persona, good listener, patient and diplomatic
Additional qualities
Essential criteria
- Current UK driving license
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sarah Blowers
- Job title
- Clinical Manager
- Email address
- [email protected]
- Telephone number
- 01245 515300
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