Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 390-EFM-BR-0855-E
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Broomfield
- Town
- Chelmsford
- Salary
- £24,937 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 01/02/2026 23:59
Employer heading
Switchboard Operator
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Are you looking for a new challenge? Do you want to join an enthusiastic team?
Then apply to join our friendly, professional and fast-paced Customer Services Department (switchboard).
This is an outstanding opportunity to join our fast growing, forward thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with varied queries and especially urgent/emergency calls.
As a Customer Services Operator(Switchboard) you would be expected to ensure that our patient/visitors’ experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in any circumstance during their shift.
The ideal candidate should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience. Call centre or switchboard experience is essential.
We look forward to receiving your application today.
Main duties of the job
To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS but other experience may be taken into account. Applicants must have a strong telephone manner.
You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
The Switchboard is a 24/7 service.
Candidates must be flexible and able to commit to a varied shift pattern.
This can include weekends, unsocial hours and public holidays including Christmas.
A rolling 8 week rota pattern which includes the following shift times:*
Early 06.00am to 14.00pm
Late 14.00pm – 22.00pm,
Night 22.00pm – 06.00am.
* This is subject to change as due to staff sickness or vacancies. Applicants must be flexible
Please see attached a full job description setting out the details of the role and responsibilities.
Full training will be given to successful candidates
We look forward to your application.
Previous applicants need not to apply.
Person specification
Experience
Essential criteria
- Demonstrable customer service experience
- Call centre or switchboard experience
Desirable criteria
- Previous experience within a medical setting
- Previously worked shift work
- Experience using Lorenzo
- Previous work experience in call centre or working on telephones
Skills
Essential criteria
- Proficiency using Microsoft Office programs, including Microsoft Word and Excel
- Good level of literacy demonstrated through minimal mistakes on application form
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rosie Lang
- Job title
- Switchboard supervisor
- Email address
- [email protected]
- Telephone number
- 01245 362 000
- Additional information
List jobs with Mid and South Essex NHS Foundation Trust in Administrative Services or all sectors