Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 432-HR712-26
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Kennedy House
- Town
- Clacton
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 03/09/2026 23:59
- Interview date
- 15/09/2026
Employer heading
Administrator
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The community service are seeking ideally an administrator to join our team.
The role will support reception cover and back office functions to support the smooth running of the service. You will support a number of our clinical teams but primarily respiratory, SLT, Stroke and dietetics.
This role will be based from Kennedy House, but at times you may be asked to support at Clacton hospital, Harwich hospital, Primary Care Centre or The Crescent in Colchester by prior arrangement.
Our admin colleagues are key to ensuring patients are registered, booked, caseloads up to date, and communications sent out and received. They also take phone calls from our patients and process documents. Good communication skills to be able to communicate with public, patients, staff and wider health system colleagues is essential.
IT skills are required, as we are an electronic based system but we provide full training on our electronic patient system and processes.
Our service operates Monday to Friday only, so no weekend of bank holiday working.
Main duties of the job
Consistent provision of administration support to the team.
To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis. Tasks will include accepting patient referrals/booking clinic appointments/Patient contact via telephone/reception duties at various clinic locations/generating clinic letters.
To utilise the required technology in NEECS Community and Acute hospital systems / new technology or system (s) that are introduced and support other team members to do so to deliver an efficient administrative service.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Excellent numeracy/literacy skills
- Excellent IT Skills
Desirable criteria
- Previous customer service experience
- Knowledge of SystmOne
- Care Flow
- Evolve
Qualifications
Essential criteria
- GCSE in English and Maths or equivalent
Knowledge
Essential criteria
- Confidentiality and Data Protection
- Customer Service
Desirable criteria
- Understanding and knowledge of patient needs within the NHS.
Skills
Essential criteria
- Standard Keyboard skills
- Ability to work well in a team
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Welham
- Job title
- Lead for Community Specialist Pathways
- Email address
- [email protected]
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