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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Part time - 15 hours per week (Thursday & Friday - 09:00 to 17:00)
Job ref
364-A-9666
Employer
Essex Partnership University NHS Foundation Trust
Employer type
NHS
Site
Tower Ward, Landermere Centre
Town
Clacton on Sea
Salary
£24,937 - £26,598 per annum, pro rata £9,974 - £10,639 p/a
Salary period
Yearly
Closing
12/01/2026 23:59
Interview date
19/01/2026

Employer heading

Essex Partnership University NHS Foundation Trust logo

Part Time Ward Administrator - Landermere Centre, Clacton

Band 3

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk. 

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive. 

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years. 

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.  

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

An exciting opportunity has arisen to recruit a permanent part time Ward Administrator based at The Landermere Centre, Clacton on Sea.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support both face to face and over the telephone.  The hours required are Thursday and Friday 9 am to 5 pm.  We will offer you support, supervision, training and the opportunity for personal development.  Please note that training may take place on days outside of those listed in the vacancy.

You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook.  You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

 

Main duties of the job

  • To provide a comprehensive administration service and functions within the Trusts’ Localities.
  • The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
  • The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.
  • Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant.

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you. 

  • Receive supervision and support to help you fulfil your potential.
  • Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
  • If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
  • We run recognition awards to recognise staff's hard work and dedication. 

Benefits

  • 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
  • Excellent pension of up to14.5% of your pensionable pay.
  • Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
  • £8K relocation package if you move to Essex to join us
  • Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus. 

Work that wraps around your needs

  • Flexible working: available from day one for most roles.
  • Job share: Applications for job shares are welcomed.

Detailed job description and main responsibilities

·         You will be required to handle administrative tasks on behalf of the multi-disciplinary clinical staff and managers in a polite and efficient manner.

·         You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

·         To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.

·         Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

·         To assist both patients and families seeking further help/information and to be aware of the needs of the clients, dealing in an appropriate manner with clients who can be hostile, abusive or aggressive.

·         To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.

The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.

The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

·         Record accurate messages and follow them up appropriately in accordance to department guidelines.

·         Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

Person specification

Essential

Essential criteria
  • GCSE pass (or equivalent) in Maths, English
Desirable criteria
  • A Level education or equivalent
  • Administrative or Secretarial qualifications

Essential

Essential criteria
  • Working knowledge of Microsoft Packages
Desirable criteria
  • Previous experience of System One, Paris or Mobius

Essential

Essential criteria
  • Previous administration experience
Desirable criteria
  • Previous NHS administration experience

Essential

Essential criteria
  • Ability to demonstrate good communication skills verbally and in writing, based on fluency in English language

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tara King
Job title
Admin Area Lead
Email address
[email protected]
Telephone number
07816 060692
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