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Job summary

Main area
Dermatology
Grade
NHS AfC: Band 4
Contract
3 months (Fixed term until 31/3/2026)
Hours
Full time - 37.5 hours per week
Job ref
432-HR5059-25
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Primary Care Centre
Town
Colchester
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
01/01/2026 23:59
Interview date
13/01/2026

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Cancer Delivery Support Officer

NHS AfC: Band 4

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

Do you want to support patients moving faster through there cancer pathway?

If you are highly organised and love working within an admin environment, with an engaging clinician team as well as making a difference with direct impact to patient care, then this is the role for you.

The Dermatology Department at Colchester are looking for someone to support the Skin cancer pathway. This role will include ensuring no delays in the Skin cancer pathway and liaising regularly with various clinical and non clinical teams. This is a really important and rewarding role to make a real difference to patient care.

In this department you will be fully supported by the Operational Team with regular training and development.

If you are a motivated person with the ability to work well within a busy and rewarding environment, and wish to support and contribute to the delivery of high quality patient care, we would love to hear from you.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

 

Main duties of the job

In this post you will work collaboratively with both the Operational Team to support the Trust in achieving National Cancer Waiting Times Standards. You will be 'the key link' ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways and the National Cancer Waiting time targets.

You will be responsible for troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, actively coming up with solutions and escalating as necessary to the Operational Team/Clinical lead and closing the loop on next steps.

You will work unsupervised for the majority of the time but will be supported, as necessary, by Dermatology with regular meetings. You should have the ability to work in a team and independently.

You will be required to contact patients and/or tertiary centres directly to facilitate a prompt resolution to any pathway issues or delays. You will also be responsible for tracking patient pathways and have regular communication with clinicians.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description. 

Person specification

Experience

Essential criteria
  • Experience of dealing with complex and/or sensitive information and unpredictable situations.
  • Epic EPR
  • Previous experience of working in a healthcare setting
  • Previous NHS administration experience
Desirable criteria
  • Previous experience with cancer pathways
  • Previous knowledge of Skin Cancer pathway

Qualifications

Essential criteria
  • GCSE’s A to C or equivalent in Maths and English.

Knowledge

Essential criteria
  • Ability to use Microsoft Office, in particular Excel and Access
  • Ability to use and produce reports
  • Ability to analyse complex problems and to develop practical and workable solutions to address them
  • Good working knowledge of 18 week and cancer pathways

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Grove
Job title
Assistant General Manager
Email address
[email protected]
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