Job summary
- Main area
- Diabetes
- Grade
- NHS AfC: Band 2
- Contract
- 6 months (Fixed Term 6 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 432-HR402-26
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- The Crescent
- Town
- Colchester
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/06/2026 23:59
Employer heading
Diabetes Referrals and Booking Hub Clerk
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
Main duties of the job
· Receive and process Diabetes referrals in line with Trust policy and national waiting time standards.
· Book the **first appointment** in line with clinical guidance or add patient to Education waiting list.
· Ensure referrals are processed within agreed timescales.
· Contact patients by telephone/email/letter to arrange appointments and provide appointment information.
· Identify incomplete referrals and escalate appropriately to ensure delays are avoided.
· Liaise with clinical team to coordinate appointments if needed.
· Support performance improvement via agreed targets and contribute to service development ideas.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Person specification
Experience
Essential criteria
- · Experience of administrative or clerical work
- · Experience of using computer systems and data entry
- · Experience of working within a team
Desirable criteria
- • Experience within NHS or healthcare environment
- • Experience of appointment booking or referral management
Qualifications
Essential criteria
- • GCSE English and Maths or equivalent
Desirable criteria
- • NVQ Level 2 in Business Administration or equivalent
Knowledge
Essential criteria
- • Understanding of confidentiality and data protection
- • Basic understanding of administrative processes
Desirable criteria
- • Awareness of Diabetes pathways or referral processes
- • Evidence of motivating other colleagues during periods of change.
Skills
Essential criteria
- • Good communication and telephone skills
- • Attention to detail and accuracy
- • Ability to prioritise workload
- • Basic IT skills
Desirable criteria
- • Customer service experience
- • Experience handling sensitive patient queries
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- ADELE HOLCOMBE
- Job title
- Clinical Lead Practitioner
- Email address
- [email protected]
- Telephone number
- 07816 857779
List jobs with East Suffolk and North Essex NHS Foundation Trust in Administrative Services or all sectors




