Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- 7 months (Fixed term/secondment until 31.12.2025)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 432-HR151-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester
- Town
- Colchester
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- 11/05/2025 23:59
Employer heading

Maternity Administration Support
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen for an enthusiastic and committed administration assistant to support the Maternity team at Colchester and Clacton Hospital. You will need excellent IT skills and be able to communicate effectively with the general public.
You will be expected to work independently and as part of the maternity team at Colchester. The position is fixed term/secondment until 31st December 2025, 22.5 hours per week.
The team works hard to provide antenatal and postnatal care to all those booking their pregnancies within our service. Full training will be provided. The role will include processing new maternity referrals, answering phones and email queries, supporting the community midwives and general office duties.
This vacancy may close early if a high number of applications are received. so early applications are encouraged
Main duties of the job
A large part of this role is to undertake administration dealing with pregnancy referrals and ensuring correct processes are undertaken to book women in to the midwifery service. Ensuring any urgent referrals/messages are dealt with accordingly in a timely manner. Using the Portal system confirm patients details and update when applicable. If ‘double registrations’ are established, flag up on the system and report to Health Records.
To undertake photocopying and circulation of agendas, minutes, procedures, reports, letters, forms and other documentation for our Midwifery team as instructed
To receive telephone calls from patients, GPs, Health Visitors, Midwives, other hospitals and assess their urgency for contacting the Community and Team Midwives and deal with non- urgent calls accordingly.
As instructed update daily the “on call” boards on wards/department. Update the off duty lists on wards/departments
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- Good general standard of education
Experience
Essential criteria
- Proven experience working in a similar role within maternity services
- Practical experience of working in a non-clinical support role
Desirable criteria
- Experience of using the Portal and Medway administration systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chloe Catling
- Job title
- Service Manager
- Email address
- [email protected]
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