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Job summary

Main area
Paediatrics
Grade
NHs AfC: Band 3
Contract
Permanent: We also have Fixed term/Secondment post until 10.04.2027
Hours
  • Full time
  • Part time
34.5 hours per week (Will be required to work occasional Weekends and Bank Holidays)
Job ref
432-HR400-26
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Colchester Hospital
Town
Colchester
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
28/06/2026 23:59

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Ward Clerk

NHs AfC: Band 3

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of  ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

We are looking for a Ward Clerk to join the Children's Ward Clerk team in Colchester Hospital. The role will involve working with experienced ward clerks within Children's Services.

Our ideal candidate will have excellent communication skills and a friendly manner as you will be communicating with  a wide variety of people. You will be hard working, highly motivated and have the ability to work on your own initiative.

We also have fixed term/ Secondment post until 10th April 2027.

We might close the advert earlier if sufficient amount of application received.

Main duties of the job

  • Effective communication with colleagues, carers, visitors to the ward in a professional manner, responding to a diverse range of enquires.
  • Ensuring enquiries are managed effectively with the appropriate support to enable an effective outcome.
  • Ensuring effective communication with the nursing team and multi-disciplinary team (MDT), to allow for effective MDT working and prompt decision making
  • Initially responding to concerns where necessary and escalating these to the appropriate member of staff where required
  • Ensuring there are processes in place to remind staff to carry out actions/tasks that are time specific. (For example, contacting internal/external teams or checking medication has been requested and arrived in preparation for discharge)

 

 

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. 

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential criteria
  • • Good clerical experience
  • • Excellent written and verbal communication skills
  • • Experience of contact with members of the public
  • • Recognised computer/IT skills including knowledge of Microsoft Office applications
  • • Experience of team working to achieve targets
Desirable criteria
  • • Previous ward clerk experience
  • • Experience of team work
  • • Experience of working with EPR
  • • Understanding medical Terminology
  • • Experience of working in the NHS

Qualifications

Essential criteria
  • • Good standard of general education with strengths in English and Maths at GCSE Grade C or above
  • • NVQ Level 3 in relevant subject equivalent
Desirable criteria
  • • Evidence of on-going development as appropriate

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Samantha Cumming
Job title
Ward clerk supervisor
Email address
[email protected]
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