Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Monday to Friday 9am to 5pm
- Hours
- Full time - 37.5 hours per week
- Job ref
- 364-A-9274-A
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Herrick House
- Town
- Colchester
- Salary
- £24,937 - £26,598 per annum, pro rata for part time
- Salary period
- Yearly
- Closing
- 31/10/2025 23:59
Employer heading
Administration Assistant
Band 3
Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.
Job overview
Previous applicants need not apply
An exciting opportunity has arisen to recruit permanent Administration Assistant working at Herrick House, Colchester.
We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.
The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role may involve travelling to the various sites we manage to provide admin support to our services and receptions. The areas we cover are North East Essex. This role is Monday to Friday 9 am to 5 pm. We will offer you support, supervision, training and the opportunity for personal development.
You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.
Successful candidates are expected to be professional, efficient, friendly and polite.
Main duties of the job
Some of the main responsibilities and duties include but are not limited to; greeting service users and professionals, answering calls via phone, monitoring an email account for work and processing messages appropriately, ordering, booking appointments and transport, updating clinical systems, covering receptions when required, and general administrative duties to the Clinical Teams. To be able to use Microsoft packages is essential. full training will be given for our data base system. Working collaboratively as a team and lone working on occasions.
Working for our organisation
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
- We run recognition awards to recognise staff's hard work and dedication.
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
- Excellent pension of up to14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- £8K relocation package if you move to Essex to join us
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
- Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
- Flexible working: available from day one for most roles.
- Job share: Applications for job shares are welcomed.
Detailed job description and main responsibilities
Please find attached job description and job specification detailing main responsibilities and duties.
Person specification
essential
Essential criteria
- Good Standard of General Education
Desirable criteria
- Previous NHS experience
essential
Essential criteria
- Literate in IT/computer skills
Desirable criteria
- Minimum ECDL qualification or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Susan Thompson
- Job title
- Admin Hub Lead
- Email address
- [email protected]
- Telephone number
- 07983522748
- Additional information
For more information please contact Susan Thompson, Admin Hub Lead, [email protected], 07983522748.
Susan's working hours are Monday to Wednesday 9am to 5pm.
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