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Job summary

Main area
Administrative Assistant
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
364-A-9602
Employer
Essex Partnership University NHS Foundation Trust
Employer type
NHS
Site
8 St. Helens Lane
Town
Colchester
Salary
£24,937 - £26,598 per annum, pro rata for part time
Salary period
Yearly
Closing
11/12/2025 23:59

Employer heading

Essex Partnership University NHS Foundation Trust logo

Administrative Assistant

Band 3

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk. 

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive. 

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years. 

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.  

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

An exciting opportunity has arisen to recruit a permanent Administration Assistant based at Herrick Housel. As part of this role you will be required to travel to other bases to cover administration staff. This is a part time  role 22.5 hours per week .

We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls from clients and due to the nature of the services we carry out administrative support for these can sometimes be distressing. Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

  • To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
  • The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
  • The service will require a team approach to ensure cover for absence across all services / locations.
  • Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
  • Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
  • The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you. 

  • Receive supervision and support to help you fulfil your potential.
  • Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
  • If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
  • We run recognition awards to recognise staff's hard work and dedication.

Benefits

  • 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
  • Excellent pension of up to14.5% of your pensionable pay.
  • Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
  • £8K relocation package if you move to Essex to join us
  • Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

  • Flexible working: available from day one for most roles.
  • Job share: Applications for job shares are welcomed

Detailed job description and main responsibilities

  • The Administration Assistant / Ward Clerk will ensure the timely and accurate recording of all activity across services using trust information systems. 
  • The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover. 
  • To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
  • Record accurate messages and follow them up appropriately in accordance to department guidelines

Person specification

Education and Qualification Experience

Essential criteria
  • Good level of general education GSCE/CSE level to include Maths and English
Desirable criteria
  • Previous experience of working for the NHS in a clerical role
  • Ability to travel across sites and across Trust boundaries to attend meetings, etc.

Knowledge

Essential criteria
  • Literate in IT/Computer Skills
  • Good oral communication skills based on fluency on the English Language
  • Ability to assist both patients and clinical colleagues with non-clinical information relating to community appointments
  • Methodical organised approach to work with good attention to details
  • Ability to use Microsoft Word Packages
Desirable criteria
  • Knowledge of Trust ITT Systems and Software Packages, including PARIS/SystmOne

Additional Qualities

Essential criteria
  • Ability to travel across sites and across Trust boundaries to attend meetings, etc.
  • Smart appearance articulate with pleasant manner and confident and calm under pressure
  • Flexible approach to work
Desirable criteria
  • Current driving licence

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Adesola Desalu
Job title
Admin Team Lead
Email address
[email protected]
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