Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 9am to 5pm)
- Job ref
- 828-PROVIDE4000
- Employer
- Provide CIC
- Employer type
- NHS
- Site
- Provide HQ
- Town
- Colchester
- Salary
- £27,485 - £30,162 Per Annum
- Salary period
- Yearly
- Closing
- 03/04/2026 23:59
Employer heading
EWS Senior Care Navigator / SPA Team Lead
Band 4
Job overview
Job Summary
The role provides leadership and supervision for the EWS Wellbeing & Community Navigation team, ensuring high‑quality service delivery, safeguarding compliance, and achievement of performance targets. It includes staff management, training and development, rota and absence management, oversight of complex cases, and accurate use of digital systems while supporting young people and vulnerable adults.
Main duties of the job
Team Supervision and Support:
· Provide daily supervision and guidance to EWS Wellbeing & Community Navigators and support staff, addressing operational queries as required.
· Offer support with complex cases and undertake client navigation when necessary.
· Monitor the quality of work to ensure performance targets and service standards are consistently met.
· Support the EWS SPA Manager in the overall coordination and delivery of the service.
Working for our organisation
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Detailed job description and main responsibilities
Training and Development:
· Deliver induction and training for new team members alongside EWS Systems & Training Facilitator.
· Conduct annual appraisals and performance reviews in line with organisational policy.
· Support staff in developing personal development plans that reflect their job roles and career aspirations.
Management:
· Manage sickness absence in collaboration with the HR department, taking proactive steps to minimise absenteeism.
· Develop and maintain effective staff rotas to ensure optimal use of resources.
· Approve and sign off travel expenses and agency timesheets in accordance with organisational procedures.
· Assist with the monitoring and reporting of performance metrics and service outcomes.
Regulated Activity:
· The role involves supporting individuals, including young people and vulnerable adults, through the Single Point of Access on an unsupervised basis. This may include instructing, assessing, providing advice and/or guidance on well-being, and requires full adherence to safeguarding and regulatory requirements.
· Ensure all interactions comply with relevant policies, procedures, and professional standards.
System Usage and Record-Keeping:
· Accurately record and manage client information using systems such as SystmOne and Priority Digital Health.
· Ensure all data is kept confidential and complies with information governance standards.
General Duties
· Undertake any other duties delegated by the Team Manager or deemed appropriate to the role.
· Carry out any other functions commensurate with the post holder’s competencies and responsibilities.
Person specification
Qualifications
Essential criteria
- Relevant Foundation degree or professional equivalent
- Relevant Diploma plus relevant experience in health improvement and/or community development
- Making Every Contact Count training or willingness to undertake it
Desirable criteria
- Evidence of commitment to CPD
- Making every contact count
- Mental Health First Aid
Knowledge and Experience
Essential criteria
- Evidence of working in public health area
- Clear understanding of social pressuring
- Clear and demonstrable understanding of health inequalities and the main issues of health affecting the local community
- Experience in supervising a team
- Experience in data collection
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Elijah Lyttelton
- Job title
- EWS Lead Provider
- Email address
- [email protected]
- Telephone number
- 07580911780
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