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Job summary

Main area
Bank
Grade
Local Grades
Contract
Bank
Hours
Flexible working - Sessional Worker Contract
Job ref
828-Providebank256
Employer
Provide CIC
Employer type
NHS
Site
Unit 3, Waterhouse
Town
London
Salary
£16.03 per hour
Salary period
Hourly
Closing
14/07/2026 23:59

Employer heading

Provide CIC logo

Carecall Responder (bank)

Local Grades

Job overview

We are looking for sessional workers to join Workforce Solutions as Responders. The postholder will provide a Carecall247 urgent emergency response service to all Carecall247 customers in the Hackney area, ensuring compliance with the Telecare Service Association guidelines. 

Main duties of the job

Main duties of the job include but are not limited to:

·       To provide a timely, effective response to urgent alerts/alarms from Carecall247 customers within their own homes, including Sheltered Schemes

·        To complete onward referrals, in consultation with the customer to relevant health and social care services

·        To undertake the assessment and triage of a client who has fallen in their home and, where this is a non-injurious fall, to safely use Raizer lifting chair to lift the customer.

·        To undertake the assessment and triage of a client in the service users home who have activated the device but has not given a verbal response.

Working for our organisation

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide. 

Detailed job description and main responsibilities

The job description is attached for full duties and responsibilities. 

Person specification

Experience

Essential criteria
  • Face-to-face working with the public
  • Administration experience
  • Ability to read maps / navigate
  • Intermediate skills of Microsoft
Desirable criteria
  • Knowledge of Health and Safety regulations
  • First Aid / Fire Marshall training

Qualifications

Essential criteria
  • Good general education

Skills

Essential criteria
  • Full UK driving licence
  • Must be able to solve problems with minimum of supervision and be confident to work alone
Desirable criteria
  • Knowledge of telecare

Employer certification / accreditation badges

Positive about disabled peopleAge positiveMINTDisability confident employerEssex Family Friendly EmployersArmed Forces CovenantQNI

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Workforce Solutions
Job title
Workforce Solutions
Email address
[email protected]
Telephone number
0300 303 2692
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