Job summary
- Main area
- Business Support Officer
- Grade
- £27,292.30 - £29,207.95 per annum
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 828-PROVIDE4105
- Employer
- Wellbeing
- Employer type
- Private Sector
- Site
- Provide Wellbeing Ltd
- Town
- Colchester
- Salary
- £27,292.30 - £29,207.95 per annum
- Closing
- 16/06/2026 23:59
Employer heading
Business Support Officer
£27,292.30 - £29,207.95 per annum
Why work for Provide Wellbeing
Provide Wellbeing is an organisation that exists to bridge the gap between private healthcare and the NHS.
At Provide Wellbeing, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.
We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.
Job overview
This postholder will be responsible for providing administration support for Services provided by, and the Directors of Provide Wellbeing.
Main duties of the job
Specific Roles and Responsibilities
- Responsible for the end-to-end processing of patient referrals and appointments.
- Liaison with Clinical Team/Senior nurse and Premises to manage Clinical Rotas
- Utilise key systems and reports to manage patient waiting times and KPIs
- Responsible for general office-based duties
- Support as the need arises for leading specific areas of process improvement and supporting business development initiatives.
- Undertake research to support the implementation of new services
- Organising Meetings and events, room bookings, taking minutes and updating and distributing agendas/actions logs.
- General administration support and clerical support to colleagues
- Support management in the induction of new employees, contractors, agency and temporary staff.
Working for our organisation
General Responsibilities
- Compliance with standard processes/procedures.
- Understand Information Governance and ensure confidentiality is maintained at all times.
- Contribute to service development through making suggestions at team meetings.
- Comprehensive knowledge of range of services supported by the Administration Support Team.
- Establishing effective relationships with external contacts to ensure Provide Wellbeing are represented as an outstanding organisation.
- Providing cover for others within the team, including ad hoc requests to cover reception desks.
- Any other tasks as required that are commensurate with the role as delegated by Management.
- Contribute to the positive delivery of the Provide Wellbeing vision, values and culture.
Detailed job description and main responsibilities
Please see attached full job description and person specification attached to this advert before applying for the role.
Person specification
Essential & Desirable
Essential criteria
- Previous experience as a medical/clinical secretary.
Desirable criteria
- Previous experience of patient-based systems such as SystmOne.
Desirable
Essential criteria
- ECDL / similar qualification or equivalent experience
Desirable criteria
- Years Experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rachel Collins
- Job title
- Surgical and Allied Services Manager
- Email address
- [email protected]
- Telephone number
- 0300 303 9966
- Additional information
N/A
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