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Job summary

Main area
Business Support Officer
Grade
£27,292.30 - £29,207.95 per annum
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
828-PROVIDE4105
Employer
Wellbeing
Employer type
Private Sector
Site
Provide Wellbeing Ltd
Town
Colchester
Salary
£27,292.30 - £29,207.95 per annum
Closing
16/06/2026 23:59

Employer heading

Wellbeing logo

Business Support Officer

£27,292.30 - £29,207.95 per annum

Why work for Provide Wellbeing 

Provide Wellbeing is an organisation that exists to bridge the gap between private healthcare and the NHS.  

At Provide Wellbeing, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.

We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.

Job overview

This postholder will be responsible for providing administration support for Services provided by, and the Directors of Provide Wellbeing.

Main duties of the job

Specific Roles and Responsibilities

  • Responsible for the end-to-end processing of patient referrals and appointments.
  • Liaison with Clinical Team/Senior nurse and Premises to manage Clinical Rotas
  • Utilise key systems and reports to manage patient waiting times and KPIs
  • Responsible for general office-based duties
  • Support as the need arises for leading specific areas of process improvement and supporting business development initiatives.
  • Undertake research to support the implementation of new services
  • Organising Meetings and events, room bookings, taking minutes and updating and distributing agendas/actions logs.
  • General administration support and clerical support to colleagues
  • Support management in the induction of new employees, contractors, agency and temporary staff.

Working for our organisation

General Responsibilities

  • Compliance with standard processes/procedures.
  • Understand Information Governance and ensure confidentiality is maintained at all times.
  • Contribute to service development through making suggestions at team meetings.
  • Comprehensive knowledge of range of services supported by the Administration Support Team. 
  • Establishing effective relationships with external contacts to ensure Provide Wellbeing are represented as an outstanding organisation. 
  • Providing cover for others within the team, including ad hoc requests to cover reception desks.
  • Any other tasks as required that are commensurate with the role as delegated by Management.  
  • Contribute to the positive delivery of the Provide Wellbeing vision, values and culture.

Detailed job description and main responsibilities

Please see attached full job description and person specification attached to this advert before applying for the role. 

Person specification

Essential & Desirable

Essential criteria
  • Previous experience as a medical/clinical secretary.
Desirable criteria
  • Previous experience of patient-based systems such as SystmOne.

Desirable

Essential criteria
  • ECDL / similar qualification or equivalent experience
Desirable criteria
  • Years Experience

Employer certification / accreditation badges

Positive about disabled peopleAge positiveMindful employer.  Being positive about mental health.MINTDisability confident employercorporate covenantEssex Family Friendly EmployersArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Collins
Job title
Surgical and Allied Services Manager
Email address
[email protected]
Telephone number
0300 303 9966
Additional information

N/A

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