Job summary
- Main area
- Service Manager
- Grade
- £40000 - £47475
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full Time)
- Job ref
- 828-PROVIDE3443
- Employer
- Wellbeing
- Employer type
- Private Sector
- Site
- Provide HQ
- Town
- Colchester
- Salary
- £40,000 - £47,475 Pro Rata. Non AfC role, locally agreed salary
- Salary period
- Yearly
- Closing
- 12/05/2025 23:59
Employer heading
Service Manager - Neurodevelopmental Services
£40000 - £47475
Why work for Provide Wellbeing
Provide Wellbeing is an organisation that exists to bridge the gap between private healthcare and the NHS.
At Provide Wellbeing, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.
We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.
Job overview
The role is responsible for the management of day-to-day operations for Provide Wellbeing Services, and will have responsibility for direct line management and wider leadership support across the operational team.
The post holder will enable the successful delivery of high-quality services for service users and their families and will ensure systems and processes that enable the team to function effectively are successfully embedded within the service.
The role requires an innovative mindset and with the ability to work well autonomously as well as within team.
Main duties of the job
Responsible for operational management of the Provide Wellbeing services, taking responsibility for the day-to-day planning and delivery of the service and directly reporting to the Head of Division.
Working for our organisation
About Provide Provide is a Community Interest Company (social enterprise) delivering a broad range of health and social care services in the community and are committed to making sure that they are safe, responsive and of high quality.
We work from a variety of community settings, such as three community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults.
Why work for Provide Provide is a highly respected award-winning health and social care provider. We are growing in size and influence, transforming lives by treating, caring and educating people. We recognise the value of recruiting a diverse, multi-cultural workforce by encouraging diversity through our recruitment practice. We believe in investing in all our staff and rewarding high standards of care. We expect our staff to uphold our values at all times which are Care, Innovation and Compassion.
Detailed job description and main responsibilities
Oversight of clinical capacity planning and clinic planning and scheduling, to ensure capacity and demand are mapped and waiting times are monitored, implementing appropriate plans as required to maintain acceptable waiting times.
To develop and maintain systems and processes to aid service delivery and to ensure SOPs and processes are disseminated, understood and implemented
Oversight of the contracted workforce, to ensure contracts are maintained, reviewed, and updated as appropriate and in line with local policy.
Oversight of HR and recruitment processes and input into talent acquisition and recruitment.
To be responsible for specific functions within the service as agreed with the senior leadership team. To identify and implement initiatives to support continuous quality improvements and service developments.
Responsible for delivery of strategic objectives of the service and to actively participate in the planning of operational developments and design of the service.
To monitor and respond to incidents on the Incident Reporting System and ensure learning from incidents is shared and when required, leads to changes in service delivery.
To monitor and support with responding to complaints.
To provide regular information and data returns and reports as required and with the support of the Data & Compliance Manager, to collate information and analyse data for internal and external monitoring as per service specification (local and national) requirements.
Maintenance of CQC compliance in the key areas of safe, effective, caring, responsive and well led across the Surgical service, this may include Registered Manager responsibility.
Ensuring audit schedules are devised and maintained and these are used to drive service quality improvement.
Person specification
Experience
Essential criteria
- Operational Management
Qualifications
Essential criteria
- Degree or relevant experience in health related management
- NHS/Health care management experience
Desirable criteria
- Management leadership qualifications
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Paul Harrison
- Job title
- Operations Director
- Email address
- [email protected]
- Telephone number
- 07870 602295
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