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Job summary

Main area
Admin
Grade
Band 4
Contract
Permanent
Hours
Part time - 22.5 hours per week (various shifts over 7 days working from 08:00am to 20:00 pm)
Job ref
364-A-9339
Employer
Essex Partnership University NHS Foundation Trust
Employer type
NHS
Site
St Margaret's Hospital
Town
Epping
Salary
£27,485 - £30,162 per annum, pro rata for part time, plus 5% HCA
Salary period
Yearly
Closing
24/09/2025 23:59

Employer heading

Essex Partnership University NHS Foundation Trust logo

Referral Coordinator - Team Lead

Band 4

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk. 

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive. 

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years. 

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.  

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

West Essex Community Health Services have a part time vacancy as Referral Coordinator within the Care Coordination Centre based at St Margaret's Hospital Epping 

  • Supporting the clinical team to screen  and process referrals for  the CCC. 
  • Line management of band 3 staff 
  • To work as a member of the WECHS  Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested.
  • To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust’s localities.
  • The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems.
  • The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

Main duties of the job

An exciting opportunity has arisen to join us as  Referral Coordinator within the Care Coordination Centre for 22.5  hours per week

We are looking for experienced candidates with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook.  You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include face to face contact and telephone calls from patients.  Due to the nature of the services we carry out administrative support for these can sometimes be distressing.

Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Working for our organisation

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for a more detailed look at this vacancy. 

*Please note this vacancy may close early should a sufficient number of applications be received*

Person specification

Education/Qualifications

Essential criteria
  • Good standard of general education
  • Experience of Microsoft Packages

Job Related Experience

Essential criteria
  • General administration experience
  • Ability to communicate both verbally and in writing
Desirable criteria
  • Previous NHS experience in an NHS clerical role

Knowledge

Essential criteria
  • Methodical approach to work and good oral communication skills
  • Ability to communicate both verbally and in writing
Desirable criteria
  • Knowledge of Trust systems, such as Mobius or SystmOne

Experience in an NHS setting

Essential criteria
  • Years Experience
Desirable criteria
  • Proven knowledge

Knowledge of Clinical Systems

Essential criteria
  • Years Experience
Desirable criteria
  • Proven knowledge

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveDisability confident leaderImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Essex Family Friendly Employers

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Hunt
Job title
Administration Team Manager
Email address
[email protected]
Telephone number
01992938470
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