Job summary
- Main area
- Acute Admin Clerical Co-ordinator
- Grade
- NHS AfC: Band 2
- Contract
- 6 months (Fixed term 12 months)
- Hours
- Full time - 37.5 hours per week (shifts of either 07:20-19:30 or 10:00-22:00)
- Job ref
- 292-7376007-UEC
- Employer
- The Princess Alexandra Hospital NHS Trust
- Employer type
- NHS
- Site
- PAH
- Town
- Harlow
- Salary
- £23,615 per annum plus 5% high cost area supplement
- Salary period
- Yearly
- Closing
- 12/09/2025 23:59
Employer heading
Clerical Co-ordinator - Acute Medicine
NHS AfC: Band 2
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
Our values
The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients’ experiences, is:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care.
Job overview
Acute Medicine is looking for friendly and enthusiastic individual to join our team of Clerical Co-ordinators on a full-time, permanent basis.
You will provide administrative support to the reception area rotating though all of our units, SDEC, AAU and Charnley.
Your duties will include but not restricted to the registration of patients, maintenance of patient records, filing, arranging for clinic appointments, answering telephone enquiries and data entry onto the hospital computer systems.
This is an entry-level role where full training will be provided, so while you are not required to have any previous experience, well-rounded IT skills and/or customer service experience will be advantageous.
This post is shift-based to cover a 24/7 service and will include some unsocial hours, including weekends and bank holidays on a rolling rota.
Main duties of the job
- Registration of patients visiting the unit
- Maintaining patient records
- Filing in accordance with department and Trust procedures
- Booking clinic appointments
- Outcoming clinic appointments
- Supporting clinical staff administratively
- Answering telephone, email and face-to-face enquiries
- Data entry
Working for our organisation
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Detailed job description and main responsibilities
For further details, please refer to the attached job description and person specification, available to download at any time.
Person specification
Education and qualifications
Desirable criteria
- GCSE Maths & English Grade C or above or equivalent
- NVQ Level 3 in Administration
Experience
Desirable criteria
- Customer service experience
- Previous experience in a similar role
- Previous NHS experience
Skills and knowledge
Essential criteria
- Knowledge of/exposure to data protection and confidentiality
- Excellent communication skills
Desirable criteria
- Confident IT user
Personal qualities
Essential criteria
- Able to adapt quickly to new working environments
- Able to work well autonomously and as part of a team
- Self-motivated
Desirable criteria
- Open to additional training/development
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Bristow
- Job title
- Service Manager
- Email address
- [email protected]
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