Job overview

The Patient Services and Support Manager will be responsible for ensuring the efficient and effective provision of support services, based at The Princess Alexandra Trust main site in Harlow, which will meet the demands, and expectations of the service, through effective leadership and motivation of staff and the efficient deployment of resources within the department. The role requires flexibility in the hours of work and the post holder will be part of the operational on-call management roster for Facilities.

Main duties of the job

·        To be responsible for the management and provision of a 24 hour, 7 day a week Portering service to the Trust. Which includes departments such as ED, SDEC, Opal, AAU, Pharmacy, X-Ray, Galen House, KAO Park and all aspects of General Portering duties.

 To manage the Portering to ensure training and compliance as the Portering Supervisors are lead of the fire team and to ensure that all training, development and H&S issues are strictly adhered to.

·        To be responsible for the management and provision of internal logistic transport services to the Trust, including St Margaret’s Hospital, Herts and Essex Hospital, Capio Rivers Hospital, Kao Park and Saffron Walden Hospital.

· . To ensure that the deliveries and collections of Patients Notes, Blood, Pathology items, Pharmacy items, CSSD items and Controlled Drugs are transported in strict accordance within the carriage of dangerous goods legislation and Trust policies and procedures including patient confidentiality.

·        To be responsible for the day to day management of the post room services on-site at PAHT, including staff management and equipment used as part of the postal service.

Working for our organisation

Our Organisation

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.