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Job overview

An opportunity has arisen to join our team of Clerical Co-ordinators  at Princess Alexandra Hospital. Working with a busy team of administrative and clinical staff within the Adult Emergency Department this is a very rewarding role.

Assisting in the administration for the reception area in the Adult Emergency Department this post requires keyboard skills, customer service experience and the ability to multitask whilst working within a busy fast pace environment.

You will be required to provide a variety of clerical tasks including the registration of patients, maintaining patient records, filing, arranging for clinic appointments, answering telephone enquiries, data entry onto the hospital computer systems.

If you are seeking a challenge and possess the skills required this could be the right job for you.

This role is shift work and includes unsocial hours, involving nights, weekends and bank holidays on a rolling rota.

Main duties of the job

To register patients who attend the department, efficiently and accurately with the utmost confidentiality and deal with all phone calls in a professional manner.

To maintain high standards of record keeping, within patient’s hospital notes and the department’s filing system.

To liaise with all departments within the hospital and also with outside organisations such as GP surgeries, dentists, other hospitals etc, in the best interests of our patients.

To provide a professional, customer centred reception service to patients attending the Princess Alexandra Hospital NHS Trust’s UEC Reception areas as operationally required. To be flexible to work within a range of areas within UEC.

Working for our organisation

Our Organisation  

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping. 

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire. 

Our Values 

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences: 

Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts 

Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both 

Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care 

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.