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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
432-HR355-26
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Ipswich Hospital
Town
Ipswich
Salary
£25,272 per annum
Salary period
Yearly
Closing
14/06/2026 23:59
Interview date
19/06/2026

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Cancer Referrals and Booking Hub Clerk

NHS AfC: Band 2

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of  ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in the Cancer Hub Team at Ipswich  Hospital. 

Do you have excellent administration skills, an eye for detail, the tenacity to ‘go that extra mile’ in a very busy environment and care about patients that may be facing a diagnosis of cancer.

If you think that you have the level of commitment and the skill set that this role requires then we would love to hear from you.

This role may include evenings and weekend working in the future.

Please note that this post may close early if a high number of applications are received.

Main duties of the job

  • Support the timely processing of suspected cancer referrals and booking of the first patient appointment within the cancer pathway.
  • Supports delivery of national cancer waiting time standards including the Faster Diagnosis Standard (FDS) and 62 day pathway.
  • Ensure referrals are processed accurately and efficiently and that the first diagnostic or outpatient appointment is booked promptly to support timely patient care.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.   

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.  

Person specification

Experience

Essential criteria
  • Experience of administrative or clerical work
  • Experience of using computer systems and data entry
  • Experience of working within a team
Desirable criteria
  • Experience within NHS or healthcare environment
  • Experience of appointment booking or referral management

Knowledge

Essential criteria
  • Understanding of confidentiality and data protection
  • Basic understanding of administrative processes
Desirable criteria
  • Awareness of cancer pathways or referral processes
  • Awareness of NHS cancer waiting time standards

Qualifications

Essential criteria
  • GCSE English and Maths or equivalent
Desirable criteria
  • NVQ Level 2 in Business Administration or equivalent

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna Burrell
Job title
Cancer Pathway Manager
Email address
[email protected]
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