Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 432-HR517-26
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Ipswich Hospital
- Town
- Ipswich
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 17/07/2026 23:59
- Interview date
- 28/07/2026
Employer heading
Administrator/Receptionist - Diabetes & Endocrine
NHS AfC: Band 2
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen for an Administrator, Band 2, to work within the Diabetes and Endocrine department at Ipswich Hospital. The post will be 37.5 hours per week, Monday to Friday.
The shifts will alternate weekly – Shift 1: 8am-4pm & Shift 2: 9am-5pm (on a Friday 8:30am-4:30pm)
You will a valuable member of the administration team, assisting with the smooth running of the department. You will be responsible for covering all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner. This may include supporting the Diabetic Foot Clinic.
We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment.
You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This role is the first point of contact into the Centre so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.
Main duties of the job
- To provide an efficient Administrative and Reception Service at the Diabetes Centre with flexibility required to cover duties within the Diabetic Foot Clinic.
- To provide an efficient and courteous service to all patients visiting or contacting the Centre.
- To ensure clinics are booked efficiently to maximise capacity
- Provide an efficient administrative service supporting the Clinical and Administrative Teams within the Diabetes Centre – this role will involve flexibility to cover duties within the Diabetic Foot Clinic.
- Providing a friendly efficient and patient focussed reception service at the Diabetes Centre and the Diabetic Foot Clinic.
- Providing an efficient and polite service for callers by answering the telephone in a prompt and courteous manner in accordance with Trust guidelines.
- Remain flexible in duties required on a daily basis, providing cover during the absence of colleagues.
- Supporting with training new members of staff as and when required.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths at a C or equivalent level
- Evidence of further education / personal responsibility taken to improve their knowledge and skills base
Experience
Essential criteria
- Experience in working with vulnerable members of the public both in person and by telephone
- Extensive previous office based administrative work
- Good telephone communication skills
- Experience of working in a role where multitasking was high priority
- Previous experience of working with confidential patient documentation
- Good verbal and written communication skills – excellent command of English required
Desirable criteria
- Previous NHS administrative experience
- Experience of typing professional level correspondence
Knowledge
Essential criteria
- Confidentiality and Data Protection/GDPR regulations
- Extensive knowledge of use of Microsoft Office
- MS Excel – ability to use excel to manage databases
- MS Word – ability to type professional correspondence
- MS Outlook – managing multiple e-mail boxes
- Proven ability to learn and use new IT Systems quickly
Desirable criteria
- NHS IT Systems
- Experience in Audio Typing
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Tovell
- Job title
- Senior Operational Co-ordinator
- Email address
- [email protected]
- Telephone number
- 07542227656
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