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Job summary

Main area
Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
432-HR959-26
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Ipswich Hospital
Town
Ipswich
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
23/10/2026 23:59

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Administration Support - Sterile Service Unit

NHS AfC: Band 3

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of  ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

An exciting opportunity has arisen for a vibrant, confident person to join our team as Administration Support for our Sterile Service Unit at Ipswich Hospital

The post involves carrying out general administrative duties in a busy office environment as well as supporting the management in team admin and taking part in audit.

Experience with surgical instruments would be advantageous, however if you do not have knowledge, training will be provided.

If you have established administrative skills, with an interest in surgical instruments and have a desire to help make a difference to our patients, we want to hear from you.

 

Main duties of the job

  • Deal with external and internal queries. This may include providing complex or sensitive non-clinical information.
  • Pass on messages as appropriate to the relevant person in a timely way.
  • Use initiative to deal with routine and some non-routine problems that may arise, and only exceptionally refer more complex issues to the appropriate person.
  • Assist in developing, maintaining efficient electronic and manual filing systems.
  • Responsible for the maintenance of accurate data on hospital systems as appropriate.
  • Manage your own workload to ensure completion of the full range of your tasks using the knowledge, skills and experience you have gained.  Support other team members to undertake the full range of administrative/secretarial activities.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. 

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. 

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description. 

Person specification

Experience

Essential criteria
  • Previous administrative role
  • Working collaboratively as part of a team
  • Advanced IT Systems including - Microsoft Office
  • Experience of communicating with a range of people both within and external to the organisation
Desirable criteria
  • NHS experience
  • Experience within relevant work area.
  • Experience of working with members of the public
  • Supervision/co-ordination of other team members

Qualifications

Essential criteria
  • GCSE grade 5/C or equivalent in English and Maths
  • NVQ level 3 in administration/secretarial or equivalent experience

Knowledge

Essential criteria
  • Confidentiality and Data Protection
  • Customer service
Desirable criteria
  • NHS Knowledge of relevant work area

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Melanie Todorov
Job title
Decontamination Operational Manager
Email address
[email protected]
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