Job summary
- Main area
- ENT
- Grade
- NHS AfC: Band 4
- Contract
- 6 months (Fixed Term/Secondment until 31 December 2025)
- Hours
- Part time - 15 hours per week
- Job ref
- 432-HR241-25
- Employer
- East Suffolk and North Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Colchester Hospital
- Town
- Primary Care Centre
- Salary
- £26,530 - £29,114 per annum pro rata
- Salary period
- Yearly
- Closing
- 29/05/2025 23:59
Employer heading
Head, Neck and Thyroid Cancer Oncology Support Worker
NHS AfC: Band 4
We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
An exciting opportunity has arisen for a Head, Neck and Thyroid Cancer Oncology Support Worker for ESNEFT working at Colchester hospital with scope to work on occasions from home.
This role involves working within a supportive team environment with the ability to make a real difference to patients with cancer and their families.
You should be confident with effective communication skills as you will be supporting patients emotionally and practically, ensuring that they have access to information and support designed to enhance a personalised care experience.
Duties will involve supporting the initiation and running of the Thyroid PCFU programme and general administration duties with oversight of the Head and Neck Clinical Nurse Specialists.
IT and literacy skills are essential as you will be recording confidential information on a range of computer databases.
Main duties of the job
Purpose of Role:
- To work as an integral part of the Head and Neck/Thyroid team and as coordinator for the Patient Centred Follow Up (PCFU) service.
- To provide an administrative service to the Head and Neck CNS team & wider MDT
- To provide a communication link between hospital, patients and GPs
Key Responsibilities:
- Patient Centred Follow Up Service
- Book/amend/reconcile appointments using Microsoft Outlook calendar and trust systems, liaising with patients as required.
- Maintain the Somerset Remote Monitoring System to include attendance and outcomes of PCFU appointments, ensuring that any patient who does not attend the appointment is followed up.
- Monitor investigations via hospital systems to ensure that results when appropriate are communicated to the patient in a timely manner.
- Identify any patient who requires follow up investigations to ensure they are managed according to Thyroid PCFU protocols.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria
- Currently employed in a relevant health care or social care background, i.e. Health Care Assistant or equivalent, Social care, OT and/or Macmillan services
- Minimum experience at Band 3
- Ability to work to clear protocols/guidelines within role boundaries
- Flexible approach to working hours/duties
Desirable criteria
- NHS Experience
Qualifications
Essential criteria
- GCSE or ‘O’ level Maths & English grade C or above or Level 2 Adult Literacy & Numeracy qualification or equivalent
Desirable criteria
- Ability to study to level 3 or equivalent (‘A’ level, advanced diploma, AS level, level 3 NVQ, level 3 BTEC, national award
- NVQ4 Foundation Degree/Post Graduate Diploma
Knowledge
Essential criteria
- Knowledge of multi-professional working
- Knowledge of developments in nursing
- IT literate
Desirable criteria
- Knowledge of developments of wider health issues
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jessica Osborne
- Job title
- Head & Neck Clinical Nurse Specialist
- Email address
- [email protected]
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