Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 364-A-9334
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Saffron Walden Community Hospital
- Town
- Saffron Walden
- Salary
- £24,465 per annum, pro rata for part time
- Salary period
- Yearly
- Closing
- 24/09/2025 23:59
Employer heading

Clinical Navigator / Receptionist
Band 2
Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.
Job overview
We have an exciting opportunity for a band 2 Clinical navigator based at MSK Physiotherapy Department Saffron Walden Community Hospital . The post is 22.5 hours per week working Monday , Tuesday, Wednesday hours of working 9 am - 5 pm
The Care Navigator is the focal point of communication between the patients, doctors and other clinical and non-clinical staff. As first point of contact to ensure visitors are signposted / directed to the appropriate services. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover including booking patients on to electronic system.
The role also has responsibility for dealing with incoming post, scanning, photocopying records and any other instructions commensurate to the role.
Main duties of the job
Receive and action or forward incoming/outgoing mail.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Maintain supplies of certain items of stationery and supplies for the administration team
Working for our organisation
Working for your organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
Receive, welcome and advise patients.
Signpost/direct patients appropriately to relevant clinical staff/services
Book and attend patients onto Systmone
Send, receive and action messages via clinical system.
Answer telephone enquiries from patients, staff and other external agencies.
Receive and action or forward incoming/outgoing mail.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Maintain supplies of certain items of stationery and supplies for the administration team
Person specification
Experience
Essential criteria
- Years Experience
Desirable criteria
- Experience / knowldege
NHS experience
Essential criteria
- Years Experience
Desirable criteria
- Experience / knowldege
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Hunt
- Job title
- Manager of Administration
- Email address
- [email protected]
- Telephone number
- 01279 827477
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