Job summary
- Main area
- Information Technology
- Grade
- Non-AFC
- Contract
- 2 years (Will be enrolling onto apprenticeship after employment commences)
- Hours
- Full time - 37.5 hours per week
- Job ref
- Trac ID 7772872
- Employer
- Havens Hospices
- Employer type
- Voluntary Sector
- Site
- Fair Havens
- Town
- Southend
- Salary
- £8 - £12.71 age dependant
- Salary period
- Hourly
- Closing
- 24/02/2026 08:00
Employer heading
IT Support Technician Apprentice
Non-AFC
Job overview
Havens Hospices is looking for an apprentice to join our IT & Compliance team.
This role is ideal for someone starting their career in IT who enjoys problem-solving, helping people, and learning how technology supports an organisation day to day.
Main duties of the job
You’ll gain hands-on experience while working towards a recognised IT apprenticeship qualification, supported by experienced colleagues and formal training.
Serving as the first point of contact for all end user IT support requirements within Havens Hospices, working to resolve or escalate their technical issues in a prompt and professional manner.
Working for our organisation
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Detailed job description and main responsibilities
- Provide first-line IT support to users via desk-side, phone, and email.
- Log, prioritise, and resolve IT issues using a ticketing system.
- Set up and maintain laptops, desktops, mobile devices, and peripherals.
- Assist with user account management (e.g. Microsoft 365 / Active Directory / Entra ID).
- Support common software such as Windows, Microsoft 365, Teams, Outlook.
- Help maintain IT documentation and asset registers.
- Escalate complex issues to senior IT staff when required.
- Follow IT policies, security procedures, and data protection requirements.
- Learn and assist with basic networking, security, and device management tasks.
- Provide friendly, clear communication to non-technical users.
Person specification
Criteria
Essential criteria
- GCSE English & Maths or equivalent
Desirable criteria
- Any prior IT experience (school, college, home lab, volunteering, helpdesk)
Criteria
Essential criteria
- Basic understanding of computers, Windows, and common software.
Desirable criteria
- Familiarity with Microsoft 365, Windows 10/11, or basic networking.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alan Flay
- Job title
- Head of IT & Compliance
- Email address
- [email protected]
- Telephone number
- 01702 220350