Job summary
- Main area
- Administration & Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 390-SUR-SO-8966
- Employer
- Mid and South Essex NHS Foundation Trust
- Employer type
- NHS
- Site
- Southend
- Town
- Southend
- Salary
- £25,760 Per Annum (Pro Rata for Part Time)
- Salary period
- Yearly
- Closing
- 16/07/2026 23:59
Employer heading
TCI Booking Clerk - Ophthalmology
Band 3
Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
We currently have a vacancy for a dynamic TCI Booking Clerk within Ophthalmology.
In this role you will provide administrative support to all clinical staff within the clinical area including consultants, nurse specialist and Junior Doctors ensuring effective co-ordination of their theatre schedules etc across our MSE sites which include Orsett, Southend and Broomfield. This will include booking theatre lists, pre-assessments, booking clinical appointments and carrying out cancellations in line with Trust policy.
So, if this sounds like the right role for you, please apply today.
Main duties of the job
- Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
- Booking theatre lists, pre assessments and post op reviews
- Liaising with patients on the phone for any queries or information
- answering queries and requests coming into the inpatients shared mailbox
- Act as the communication hub for the clinical team.
- Work efficiently as part of a team and effectively manage and prioritise a large workload.
- Receiving and answering PALS queries and complaints. Investigating these complaints and providing a suitable response to the patient.
- Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative.
- be able to cover ward clerk duties on occasion - admitting and discharging patients and completing urgent scanning
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
Person specification
Qualifications
Essential criteria
- Good level of education - A-level and above or equivalent experience
Skills
Essential criteria
- Basic computer skills including previous experience using Microsoft Office applications i.e. Outlook, Excel and Word
Desirable criteria
- Excellent written English, demonstrated throughout application
- experience using NHS booking systems
Experience
Essential criteria
- Previous administrative experience
- Previous experience of working the NHS or similar environment
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Brittany Matthews
- Job title
- Inpatients Junior Service Manager
- Email address
- [email protected]
- Telephone number
- 0300 443 0002
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