Job overview

We are looking for an enthusiastic, friendly and efficient person to join our team as a Ward Clerk on Hockley Ward at Southend Hospital. The working hours for the position will be 07:00 -15:00 Monday - Wednesday.

You will liaise with other departments and wards  and offer effective support to the ward team to assist with the flow of patients within the hospital and in turn help reduce patient waiting times.

Teamwork is critical to maintaining the exceptional level of service that the administration function currently provides. The successful applicant will have a proactive attitude with the ability to remain calm, focused and organised. Good interpersonal skills and the ability to communicate at all levels both verbally and in written formats are essential.

Main duties of the job

To carry out proficient, professional reception service to all visitors, patients, and colleagues.

To carry out administrative and other mutually agreed duties to maintain the smooth running of the ward. These include:

Greeting and welcoming all persons entering the ward, checking identification of staff requiring access to patient information.

Answering the telephone correctly by adhering to the Trust’s telephone protocol. To understand and give messages received to the appropriate person i.e. Ward Manager or nurse in charge.

Maintaining good communication and relationships with patients/carers, members of the MDT and nurses in consultation with Ward Manager.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
 
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.