Detailed job description and main responsibilities

1. To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases 
2. To work closely with clinical staff within the Core teams; to deliver the above service and to escalate clinical concerns and sourcing difficulties to the Rapid Access, and to the Head of Adult Services/Community Lead.  
3. To support the Rapid Assessment and Discharge Team with administrative support as required 
4. Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate health and social care partners 
5. To support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations 
6. To role model the values of Havens Hospices and support others within the organisation to do so by recognising positive behaviours, challenging poor behaviour, encouraging and supporting change 
7. To be visible and credible with the ability to listen and respond to staff and to patients’ and family issues and insights 
8. To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with colleagues as appropriate to deliver this 
9. To work as part of the Rapid Access to Care Team and provide cover during the absence of other team members 
10. To support the Rapid Access to Care Team in producing personal care reports and activity data 
11. To demonstrate negotiation skills when dealing with difficult or challenging situations such as managing patient/carers unmet expectations, reporting conflicts to your manager 
12. To manage your own performance as well as identifying existing skills and competencies and ensuring that personal development plans are tailored to the changing capability requirements of the organisation 
13. To support the Clinical Quality Team in robust collection and collation of performance data to ensure continuous improvement of services 
14. To collaborate with Fair Havens Community Lead Nurse in streamlining processes and procedures within the team using quality improvement methodology and meaningful clinical outcome measures 
15. To ensure contracts are prepared and signed for following standard operating procedures 
16. To negotiate best value for money regarding placements 
17. To escalate to clinical teams or your line manager any clinical or operational issues in a timely fashion 
18. To input the required administrative information 
19. To ensure personal care data entry and collection and support presentation of such data to meet quality requirements 
20. To train other relevant staff e.g. Navigators and Administrators, in Nursing Home procurement and data entry requirements 
21. To work with the Service Lead to establish, implement and participate in systems and processes that support the service 
22. To use communication skills in delivering information clearly, sensitively and unambiguously with staff, patients, families and professionals by face-to-face, telephone and/ or electronic means