Detailed job description and main responsibilities

1. Provide a “first point of call” for contact to the In-Patient Unit to provide general non-clinical advice, information, or guidance directly to patients, clients, relatives or carers 
2. Organising and maintaining a suitable filing system for documents on Teams
3. General office duties including scanning, photocopying etc. 
4.  Disposal of confidential documents into confidential waste bins
5. Planning and organisation of straightforward tasks, some of which may be ongoing 
6. Taking telephone calls, sometimes from patients or distressed relatives where there may be barriers to understanding 
7. Ensuring that messages are passed to the correct person 
8. Distribution of post within the inpatient and community teams 
9. Responsible for the reporting of faulty equipment and monitoring of timely response from facilities, escalating where there are concerns to the Nurse in charge. 
10. General office organisation to include assisting with stock and on-going uniform ordering, raising purchase orders, collation of patient and family feedback. In addition to this any other appropriate duties as agreed with the Ward Manager 
11. Supports the daily tea & toast staff huddle
12. Provides refreshments to relatives as requested in conjunction with volunteers
13. Makes orders for sharps bins/ clinical waste
14. Facilitates delivery and collections by courier for pharmacy
15. Collates and delivers daily meal lists to the kitchen
16. Preparation of HRAS packs and respite packs for community patients
17. Assist the Matron/ Ward Manager in the collation & distribution of the weekly Friday round up to FH Care Teams
18. Monitoring care box and folder locations. 
19. Collate compliments received.   
20. Contact IT support when necessary 
21. Scanning of patient paperwork onto electronic patient health records 
22. Maintaining statistical information as identified by the Head of Adult Services and/or Ward Sister/Charge Nurse.
23. To be responsible for ensuring that volunteers are sought via the Volunteer Experience Team, to assist within the department and that they have a clearly defined task and sufficient direction and work to do in the support of all team members 
24. To ensure that volunteers understand what they are required to do and provide any monitoring and training that they require on an ongoing basis   
25. To foster a ‘can do’ culture by actively seeking solutions to problems 
26. To foster a good working relationship with all Trustees, Executive and department staff with whom the job interacts 
27. To attend staff meetings as required  
28. To identify own on-going educational needs and discuss with the head of service to achieve those development needs