Detailed job description and main responsibilities

• Lead on the end-to-end recruitment process for all volunteers, including drafting adverts, shortlisting, initial interviews, vetting checks, and onboarding coordination.
• Coordinate interviews between prospective volunteers and Managers/Mentors.
• Facilitate induction sessions for new volunteers, ensuring all have the training, tools, and support needed to get started confidently.
• Provide ongoing support to volunteers across the charity to ensure they feel welcomed, recognised, and valued.
• Develop and implement regular communication with volunteers and line managers, offering guidance and resolving any issues as they arise.
• Support the creation and delivery of volunteer engagement and recognition activities, including forums, surveys, and celebration events.
• Coordinate development opportunities for volunteers, including access to further training, role shadowing, and upskilling.
• Maintain relevant records in the Learning Management System (LMS), ensuring all training records are up to date and compliance data is accurate.
• Work closely with Marketing and Communications to produce a volunteer newsletter on a monthly basis (paper versions for those not on IT), updating them about events and activities in the Hospice and the wider community.
• Update the volunteer management system news page on a regular basis with articles and stories of interest to the Hospice and retail volunteers
• Keep the Long Service records up to date and send out letters, badges and certificates quarterly to celebrate the volunteer’s achievement and update the volunteer management system accordingly.
• Lead on the recruitment, onboarding, and development of Volunteer Experience Team Assistants (volunteers who support the day-to-day work of the Volunteering Team).
• Ensure they receive appropriate training, supervision, and ongoing support.
• Maintain accurate and up-to-date volunteer records using the charity’s volunteer management system (Assemble).
• Monitor and record completion of all volunteers mandatory training, supporting volunteers to remain compliant.
• As well as Volunteer Experience Team Administrators, support and provide monthly data reports and dashboards relating to volunteer activity and compliance to the Head of OD & People. 
• Ensure GDPR, Regulator (e.g. Care Quality Commission) and confidentiality standards are upheld in all volunteer record keeping.
• Maintain shared team resources including standard operating procedures, inboxes, trackers, templates and calendars.
• Provide project support to the Volunteer Experience Team Manager and the Head of OD & People, including researching, testing, and evaluating changes to processes and systems.
• Contribute to continuous improvement activity across the Volunteer Experience Team.
• Monitor, analyse and report on volunteer numbers, retention, recruitment activity, and training compliance across all service areas.
• Assist in the preparation of quarterly and annual reports for internal and external stakeholders (e.g., SLT, Board committees).
• Provide evidence and updates for inspection, quality assurance or audit activities relating to volunteer involvement.
• Actively engage in learning and development opportunities for personal growth, and to continuously enhance volunteering practices, leading with innovation and adapting to evolving volunteering and work landscapes.
• Maintain own continuing professional development and liaise/network with other volunteering practitioners on a regular basis.
• Embrace learning opportunities to improve effectiveness of the role and seek to improve personal performance, contribution, knowledge and skills.