Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

• Develop an ecommerce strategy focused on growing and diversifying our online offer to achieve our vision including maximising traffic and sales opportunities. 
• To be responsible for the income and growth of our online retail business.
• Line manages the direct e-commerce team of colleagues and volunteers.
• Oversee all e-commerce platforms and ensure they represent the organisation.  
• To help set and achieve agreed financial and productivity targets.  
• Working with the senior trading team – advise and play an inclusive role in the planning of strategic growth and opportunities for the e-commerce department as part of the wider organisation  
• Working with the wider Trading team, seeking and promoting new incentives for stock generation specific to e-commerce  
• Ensure productivity levels are met for stock listings both in e-commerce HQ and within individual stores 
• Provide data and financial reports as requested. Produce project papers to the Head of Trading for consideration.  
• Offer advice, guidance, training and support to the wider team to aid achieving financial targets for e-commerce practices   
• Working with the finance department, ensure all monies are accounted for and transfers of monies are within the Hospice guidelines and processes.  
• Ensure all complaints or dissatisfaction are dealt with in a timely manner and within best practice guidelines  
• To always ensure commercial focus and keep updated with any new developments within the ecommerce charity sector  
• Ensure security at all times of financial / customer information, GDPR regulations are adhered too.  
• Explore new ecommerce opportunities – ensure collaboration with the marketing department to promote new incentives, promotional activity and project work.  
• Investigate and self –develop knowledge of all e-commerce sites, proactively researching resource tools 
• Develop and manage the Havens Hospices standalone online shop  
• Work with marketing to increase awareness of the online Havens Hospices shop platform.
• Manage postage / returns/ payment systems on all e-commerce sites  
• Identify areas of upselling / cross selling products within ecommerce sites  
• Working alongside the Head of Trading, and play a vital role in the development of commercial new goods both for online and in-store opportunities  
• Working alongside the senior trading team, create a strategy to increase revenue and profit in new goods across online and physical stores, including pop-ups 
• Work with Fundraising to create new goods that will capitalise on any Havens Hospices related events  
• Ensure efficient operations across the portfolio to ensure stock placement is consistent to achieve a strong product placement