Job overview

The role is part of the Accounts Receivable Team and is responsible for managing the day to day requirements of credit control, ensuring adherence to approved policies and procedures.

You will be required to manage the overall debt collection process from the point the invoice is raised with scheduled reminder letters through to managing the debts referred to the debt collection agency and where necessary the small claims court and finally when all avenues for collection have been exploited, recommending for write off.
The role will involve dealing with customers and service line managers and other internal members of staff, therefore well-developed interpersonal and communication skills are essential.

You must have an approachable personality, good attention to detail, good computer skills and must be able to work without the need for direct supervision, being able to prioritise and allocate work to team members to meet weekly and monthly deadlines.

Main duties of the job

Communicate with customers/clients/patients/managers, both verbally and in writing, to investigate queries on unpaid invoices, resolve issues and ensure correct invoice information has been raised and is due for payment.

Liaise with debt collection agencies when reminder letters have failed to achieve payment.

 Discuss routine queries with customers where there may be issues about non-payment, incorrect or late payments or other sensitive issues.

Issue reminder letters in line with procedures and on a monthly basis issue customer/client/patient statements of outstanding invoices. 

Prepare schedule of debt write offs on a monthly basis, submitting with appropriate back up for authorisation.

Monthly analysis and reporting of overdue debts.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.