Job overview

Administrative Assistant – Ophthalmology

We have an exciting opportunity for an enthusiastic and motivated individual to join our Ophthalmology Department within Mid and South Essex NHS Foundation Trust. This is a fantastic entry point for anyone looking to start or grow a career in NHS administration.

The role sits within our friendly and supportive administrative team and offers the chance to work across the Ophthalmology service at MSE. We are also open to considering job share arrangements, providing flexibility to suit different circumstances.

In return for your commitment, you’ll enjoy excellent NHS benefits, including a generous holiday allowance, a brilliant pension scheme, and the chance to work alongside a dedicated and welcoming team.

We’re looking for someone with a positive, “can-do” attitude, strong communication skills, and a willingness to learn. Good keyboard skills and basic computer knowledge are essential, but most importantly, you’ll bring enthusiasm and a proactive approach to supporting our patients and clinical teams.

If you’re ready to take on a rewarding role with plenty of opportunities to develop, we’d love to hear from you.

Main duties of the job

Answering telephone and face to face queries.

Booking new and follow up appointment using EPR.

Recording clinic outcomes.

Filing and scanning duties.

Understanding 18-week pathways.

Booking patient transport, liaise with portering and ambulance teams.

Review all patient demographics when speaking to them, to ensure EPR is up to date.

Ensuring the patients up to date contact numbers, address and GP details are to date.

To ensure all post is sent out in a timely fashion.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.