Job overview

Are you an organised, proactive administrator with strong leadership skills and a passion for delivering an excellent patient experience? We are looking for a motivated individual to lead our Breast Service Reception Team and help ensure the smooth and efficient running of this busy service.

As a key point of contact for patients, visitors and clinical colleagues, you will oversee the delivery of a welcoming, professional and responsive reception service. You will lead and support the reception team, ensuring high standards of administration and customer service are maintained.

The role will also include coordinating the partial booking service for surgical specialties, including radiology procedures and appointments, helping patients move smoothly through their care pathway.

We are looking for someone with excellent communication and organisational skills who can manage competing priorities, support colleagues and maintain a calm, patient-focused approach.

If you enjoy leading a team and want to play an important role in delivering high-quality breast services, we would love to hear from you.

Main duties of the job

To arrange all radio logical procedures such as mammograms, ultrasounds, guidewires, stereo biopsies, Vacora biopsies and collating all the relevant x-ray films to support this.

To keep the Guidewire notice board up to date with the current and future procedures booked and ensuring that the Radiologists board is kept up to date with the duplicate information. This also includes inputting and printing from the system

To book all private patient procedures, contacting the patients to inform them of their appointment, and collating all previous x-rays to support.

To ensure receipt of all relevant patient insurance details on arrival of patients and submit relevant forms to Finance Department with a copy to the Radiologist.

To co-ordinate staff rotas and liaise with Staff Clerical Bank Dept. to arrange clerical and reception cover in times of annual leave and sickness.
To make sure that the monthly salary returns are all completed correctly and on time.

To deal with any staff issues arising promptly and effectively.

To participate in recruitment and selection exercises as required.

To compile & maintain information relating to procedure, reports & documentation of a confidential nature.

To ensure compliance with local key targets and take necessary steps to ensure these are met.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.